SOC Operator - Union Part time SOC

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a GSOC Operator in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

Position Type: Part Time

Pay Rate: $25.40 / Hour

Job Schedule:

DayTimeSat08:00 AM - 04:00 PMSun08:00 AM - 04:00 PM

What You'll Do:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.Execute RSOC and GSOC standard operating procedures, operating the SOC, in shift patterns as required
• Provide a high level of service to local and remote client sites and staff with the emphasis on the security and safety of client staff, assets and information
• Monitor operational network video cameras; operate all SOC technologies including network video, access control, etc.
• Coordinate direct action and responses to incidents and alarm activation
• Compile reports for the SOC Shift Manager in order to share with GPS management on a daily/weekly/monthly basis; provide high quality written and verbal reports as and when required
• Take telephone enquiries; maintain accurate logs of events
• Actively monitor and respond to critical systems alarms such as physical security systems alarms, fire panels, etc.
• Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs
• Serve as an initial point of contact in emergency situations which may affect the health and safety of employees
• Communicate effectively and appropriately with internal and external responders during critical incidents
• Foster cross organizational relationships to encourage risk information sharing across the business
• Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations
• Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed

Minimum Requirements:

• At least 2 years of security-related experience is required.
• Alarm panel experience is preferred.
• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• A guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1705354