- Location
- Hebburn, England
- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Department
- Engineering
Description
If you’re already the person 2nd line escalates to, but the interesting projects keep going to someone else, this role gives you both.
This is an established North East MSP with remote, on-site and project work across the UK. Their clients stay, with retention in the high 90s. That comes from engineers who can fix complex problems and explain them clearly, without the hard sell.
What you’ll own
The top escalation point for the 1st and 2nd line teams, diagnosing and resolving complex infrastructure issues across multiple client environments
Projects from scoping through to deployment and handover: migrations, rollouts, office moves and site relocations
The environment
Cloud and modern workplace: M365 and Azure, Entra ID, Intune, Exchange Online, and change management for hybrid cloud
Infrastructure: Hyper-V and VMware vSphere, Windows Server, AD, GPO, DNS/DHCP
Networking and security: network design, routing, switching, firewalls, Cisco and Meraki, VPNs
Backup and DR: Veeam, Altaro, Datto, and data protection
On-site: client hardware, VoIP telephony, cabling and relocations
What they’re looking for
3rd line experience in an MSP or other multi-client environment, so you’re used to switching between very different client setups
A Microsoft Expert-level certification (M365 or Azure). This is required.
A track record of running full projects, not just picking up escalated tickets
Clear, consultative client communication: you can calm a client down while you work out what’s wrong
The role is full-time, permanent and based in Hebburn, with on-site client work as projects need it.