Customer Service Representative (New Port Richey FL)

Waste Connections is looking for individuals who have a passion for Customer Service Representative, career growth and share our #1 value: SAFETY! We are looking for a Customer Service Representative to join the team at our location in New Port Richey, FL.  This is a scripted call center position where you will handle inbound calls from our customers. 

POSITION SUMMARY:

• Follow the company phone scripting on all calls
• Work in a fast paced, cooperative, high call volume environment
• Work in conjunction with other departments to resolve customer disputes and issues
• Interact with customers and records interaction information into computer
• Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service
• Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
• Adjust complaints concerning billing or service rendered, referring complaints
• Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues
• Complete additional tasks as assigned by management
• Training all new employees and temps when necessary
• Complete any company assigned training programs
• Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices.

JOB REQUIREMENTS:

• Candidates must have a minimum of 1 year of Call Center Customer Service experience
• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required
• Excellent organization and communication skills
• Experience in collections

WHAT WE OFFER:

Competitive pay

• Excellent benefits including: medical. Dental. Vision. Flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to “Connect with Your Future”
• Garbage is very stable and we work year round!

Apply today and Connect with Your Future!

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status