Sr Specialist Software Engineering (ServiceNow MID Server)

Key Responsibilities

• Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.

• Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.

• Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.

• Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.

• Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.

• Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.

• Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.

• Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.

• Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.

• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications

• Hands-on experience administering ServiceNow MID Servers in enterprise environments.

• Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.

• Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.

• Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.

• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)

• ServiceNow MID Server Administration

• ServiceNow Discovery support

• ServiceNow Orchestration support

• ECC Queue monitoring/troubleshooting

• Proxy configuration & connectivity troubleshooting

• TLS and certificate installation/renewal/rotation

Preferred Skills (Secondary)

• Linux administration

• DevOps concepts and operational automation practices

• Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)

• Network and Internet Security fundamentals

• Exposure to Public Cloud Security Architectures

• Exposure to Kubernetes

• Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)

• Familiarity with Edge Computing Architecture concepts

Work Environment / Additional Information

• MID Server environments span both Windows and Linux.

• Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.

Shift Requirement

• Must be willing to work in rotational shifts supporting a global 24x7 environment.

• Participate in on-call rotations and major incident bridges as required.

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

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