Academy Facilitator

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for the facilitation of Academy programs, both virtually and in the classroom, as well as classroom outreach, oversight, and logistics. Key responsibilities include content delivery, knowledge huddles, and work/case studies, partnering with the business leaders to evaluate the success of learning content, and providing feedback on the learner experience.

The Academy Facilitation Services team is part of The Academy within Bank of America’s Global Human Resources organization. The primary focus of the team is to provide New Hire, Continuing Education, and Leadership training to support line of business strategies, with specific emphasis on Global Risk Management and Global Financial Crimes.

The teammate in this role is primarily responsible for:

• Facilitating and delivering existing curricula across the bank

• Maintaining the health of existing course curricula by utilizing the facilitator maintenance process

• Translating goals and organizational needs into clear and actionable processes

• Creating a dynamic, inclusive learning environment that encourages learner engagement, participation, and practical application of key concepts

• Reinforcing learning objectives and expected proficiency levels to help employees build confidence and demonstrate role-ready capabilities

• Using feedback, observation, and learner performance indicators to identify proficiency gaps and support continuous improvement

Responsibilities:

• Participates in the content annual review cycle, while partnering with Academy content design teammates to identify content, curriculum, and/or program issues and provide recommendations

• Provides classroom outreach, coordination, oversight, logistics, and communications to enhance the overall Academy experience for participants

• Supports employees across multiple lines of business with learning and development solutions and ensures learning materials are in line with the bank's learning objectives and guidelines

• Facilitates core and/or upskill Academy programs and professional skills, virtually or in a classroom

• Evaluates modes of training delivery, optimizing effectiveness and learning, and manages the logistics of delivering learning programs including communications, scheduling, finalization of course material, etc.

• Reviews role play scenarios and work/case studies for learners, determining effective learning solutions for employees across the bank

Required Qualifications:

• 1–3 years of facilitation experience, including classroom facilitation, leading meetings/team huddles, conducting on-the-job training, and peer coaching

• Strong relationship management skills, including the ability to interact, communicate, and influence effectively across all levels of the organization

• Executive presence

• Strong written and verbal communication skills

• Ability to navigate a highly complex organization and operate effectively in a changing environment

• Strong analytical and problem-solving skills, with the ability and drive to measure the impact of initiatives through metrics and analysis

• Willingness to work outside normal business hours and travel when require

• Financial crimes knowledge and/or experience preferred.

Skills:

• Active Listening

• Influence

• Learning Delivery

• Oral Communications

• Presentation Skills

• Adaptability

• Executive Presence

• Learning Design and Development

• Relationship Building

• Coaching

• Collaboration

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150)

Pay and benefits information

Pay range

$66,000.00 - $96,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.