Senior Software Engineer - Production support

About this role:

Wells Fargo is seeking a Senior Software Engineer, who has a strong experience in managing and supporting production applications within a 24x7 enterprise environment. The ideal candidate will have expertise in application support, incident and problem management, workload automation, database troubleshooting, Linux administration, reporting platforms, and operational monitoring.

This role is focused on maintaining the availability, performance, reliability, and operational health of business-critical systems. The successful candidate will partner closely with development, infrastructure, database, and business teams to proactively identify issues, drive service improvements, and ensure seamless production operations.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Provide L2/L3 production support for enterprise applications, ensuring adherence to established SLAs and operational standards.
• Monitor application health, batch processing, interfaces, and data flows to ensure system availability and reliability.
• Analyze, troubleshoot, and resolve production incidents, service interruptions, application failures, and performance issues.
• Support and administer enterprise batch scheduling and workload automation processes using AutoSys.
• Experience supporting large-scale, business-critical applications in a 24x7 production environment.
• Strong experience in incident response, IT operations, and service management disciplines.
• Experience supporting ETL, data integration, reporting, and workload automation platforms.
• Exposure to cloud platforms, DevOps practices, and CI/CD pipelines.
• Experience working with monitoring, observability, and operational analytics tools.
• Knowledge of automation and self-healing operational processes.
• Exposure to AI-driven operations (AIOps), intelligent monitoring, and predictive incident management.
• Strong troubleshooting and analytical skills.
• Ability to diagnose complex production issues under pressure.
• Excellent verbal and written communication skills.
• Strong stakeholder management and customer engagement capabilities.
• Ability to prioritize multiple incidents and operational activities.
• Strong ownership, accountability, and operational mindset.
• Ability to collaborate effectively across development, infrastructure, database, and business teams.
• Focus on reliability, service excellence, and continuous improvement.
• ITIL Foundation Certification.
• Experience with Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, or similar monitoring platforms.
• Shell scripting, Python, or automation scripting for operational efficiency.
• Experience with AIOps, Event Management, and Operational Analytics.
• Familiarity with Site Reliability Engineering (SRE) concepts and practices.
• Exposure to cloud operations (Azure, AWS, or GCP).
• JavaScript and HTML (Support & Debugging Exposure)
• Log Analysis and Application Diagnostics
• Production Deployment Support
• Perform root cause analysis (RCA) for recurring incidents and contribute to long-term problem resolution.
• Support Oracle databases through SQL and PL/SQL analysis for production troubleshooting, data validation, and issue resolution.
• Support and maintain Informatica Intelligent Cloud Services (IICS) integrations, ETL workflows, and data pipelines.
• Support OBIEE reporting environments and resolve reporting, dashboard, and data-related production issues.
• Perform production validations, post-deployment verification, and release support activities.
• Work closely with development teams during application releases, maintenance activities, and change implementations.
• Maintain operational documentation, runbooks, support procedures, and knowledge articles.
• Manage incidents, problems, changes, and service requests through JIRA, ServiceNow, ALM, or equivalent tools.
• Participate in on-call support rotations and critical incident management activities.
• Identify opportunities for automation, operational efficiency improvements, and reduction of repetitive support tasks.
• Support system capacity planning, performance monitoring, and proactive issue prevention initiatives.
• Participate in Agile ceremonies and collaborate with development teams to improve application stability and supportability.

Job Expectations:

• Application Production Support

• Incident Management
• Problem Management
• Root Cause Analysis (RCA)
• Service Restoration & Recovery
• Change & Release Support
• Operational Monitoring & Alert Management
• SLA Management
• ITIL-based Support Processes

Technical Skills

• Oracle SQL & PL/SQL
• Linux / Unix Administration & Troubleshooting
• AutoSys Workload Automation
• Informatica Intelligent Cloud Services (IICS)
• OBIEE Reporting & Dashboard Support
• Business Intelligence (BI) Reporting Support
• Java / Core Java (Code Analysis and Troubleshooting)
• JIRA
• ALM
• ServiceNow (or equivalent ITSM platform)
• Monitoring and Alerting Tools
• Version Control Systems
• Agile / Scrum
• ITIL Service Management
• Software Development Lifecycle (SDLC)
• Release & Change Management
• Continuous Service Improvement

Posting End Date: 

30 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.