Ejecutivo Fiduciario

The Product Specialist is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

Responsibilities:

• Assist the customer lifecycle strategy from acquisition through early client engagement and implement strategies to optimize portfolio performance
• Assess relevant customer, competitor, and industry insights to help define strategies to improve client experience and portfolio growth
• Provide insight and recommendations on innovative product development, product targeting, and segmentation strategies as well as oversee aspects of product development life cycle management including market demands, technology trends, and the competitive field
• Provide insight and execute on core marketing disciplines such as product development, price, promotions, platform and pillars, launching, and marketing to improve client experience and portfolio growth
• Oversee product financial performance including identifying opportunities and gaps, and developing business strategies
• Work with Operations and Technology with regards to process design and vendor procurement as well as communicate business plans on marketplace approach
• Participate in budgeting and planning for strategic priorities and initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Cross functional knowledge (e.g. marketing, credit, acquisitions, product development, analytics)
• Ability to drive business innovation, leverage management information, and utilize data analytics to drive results
• Experience in scenario development and forecasting
• Demonstrated experience in statistical modeling or other similar techniques
• Demonstrated knowledge of product development with focus on commercial application, financial acumen, and investment processes across asset classes
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Demonstrated problem-solving and decision-making skills
• Demonstrated analytical and influencing skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

Officer Tittle: Ejecutivo Fiduciario | Agency and Trust Officer

Job Summary

The Issuer Services Operations LATAM Hub is seeking a dynamic and proactive Agency and Trust Officer to join its team. This critical role involves managing contractual obligations for over 900 diverse, tailor-made client contracts across Panama, Colombia, Peru, Brazil, Argentina, Puerto Rico, and Mexico. The ideal candidate will possess a comprehensive understanding of the regulatory landscape across these Latin American countries, possess prior experience in the detailed execution of operational activities within fiduciary services or a related control environment, and proactively stay abreast of changes.

This position is designed for an experienced professional who will primarily execute complex operational processes while developing and assisting in verification responsibilities. The Officer will learn to perform thorough validations of activities executed by junior team members, ensuring accuracy, completeness, and strict compliance with contractual and regulatory requirements. This dual focus, with a strong foundation in execution and a clear path to advanced checking, is crucial for maintaining operational excellence.

Given the complex and dynamic nature of the business, a steep learning curve and strong learning agility are essential. This role demands exceptional flexibility and a willingness to adapt to diverse responsibilities, contributing across all operational phases and functions based on evolving business needs and team priorities. The ability to work collaboratively is crucial for accurate and efficient daily process execution, minimizing errors and losses, and ensuring strong control oversight.

Key Responsibilities

This role requires a high degree of adaptability, with responsibilities encompassing both operational execution and the development of verification skills, based on business demands and team priorities. Key responsibilities include:

Operational Execution:

• Read, analyze, and interpret complex client contracts across various Portfolios (Project Finance, Capital Markets, Pension Funds, Escrow, Admin Agents, etc.).
• Provide necessary comments and insights on business checklists based on in-depth contract analysis (Transactional, Documentation, Deal Implementation, Termination, and Accounting Guidelines).
• Review and accurately input operational activities into the Issuer Services Workstation platform, ensuring strict adherence to transactional checklists.
• Review and diligently record evidence of all tasks performed within the system or Sharedrive.
• Execute day-to-day activities in accordance with client contractual obligations, utilizing the core system as a tickler to ensure timely completion.
• Perform collateral obligations as per contract rules, including calculations, waterfall applications, and necessary notifications.
• Review and process commission collection letters to clients, ensuring compliance with Agency & Trust (A&T) contract terms and frequency.
• Understand and execute the disbursement of funds workflow for the Issuer Services Business.
• Review client instructions to ensure precise alignment with contract terms.
• Ensure all transactions are executed within required timeframes.
• Maintain daily control logs to confirm that all received instructions have been accurately performed.
• Process operational deal implementation and termination activities for Agency & Trust products in Latin America.
• Provide assistance regarding projects related to Agency & Trust business.
• Support LATAM Agency & Trust Operational activities end-to-end, including coordinating with other teams across different countries.
• Update procedures, instructions, manuals, and checklists of the area.
• Act as backup for colleagues and provide support for other assigned activities.

Junior Verification Responsibilities (Learning & Development):

• Assist in the review and preliminary validation of operational activities executed by more junior team members, with a focus on accuracy and adherence to established checklists and procedures.
• Learn and apply checking protocols, identifying potential discrepancies or errors and understanding the rationale for approvals or rejections.
• Support more senior checkers in verifying complex transactions and documentation.
• Escalate identified discrepancies or potential control weaknesses to senior staff for guidance and resolution.
• Actively participate in training and feedback sessions to enhance understanding of checking processes and control frameworks.
• Develop a strong understanding of the purpose and importance of the approval process within the Issuer Services Business

Qualifications

Education:

• Bachelor's Degree required, specialization in Economics, Finance, Business Administration, or Accounting.

Experience:

• Minimum of 5 years of progressive experience in the financial services industry, with a strong background as executor of operational activities either in fiduciary services, Agency & Trust, or a similar operational control environment.
• Demonstrated aptitude and eagerness to develop into a Verification role, understanding validation processes and control frameworks.
• Prior experience in a role requiring strict adherence to financial controls and regulatory compliance.

Language Skills:

• Fluency in Spanish is required.
• Proficiency in English is required.
• Knowledge of Portuguese is desirable.

Work Availability: Flexibility to work on holidays and across varying time zones to effectively service Latin American clients. Must be available to work in the office as required by the supervisor

Technical Skills: Advanced knowledge in Microsoft Word, Excel, and PowerPoint. Familiarity with Artificial Intelligence concepts and applications. Capability to use multiple systems simultaneously; ability to absorb modules and commands for day-to-day operations.

Core Competencies

• Quick learner, with a deep understanding of operational activities, policies, procedures, and regulatory frameworks across various countries. Demonstrates a strong ability to absorb new information and adapt to evolving business needs, particularly in developing checking capabilities.
• Strong understanding of operational risks and controls, with a proactive approach to identifying potential vulnerabilities and ensuring adherence to compliance standards. Develops a keen eye for detail required for effective checking.
• Strong analytical skills with the ability to identify, analyze, and resolve operational issues and discrepancies, and interpret complex legal documents.
• Proven ability to work effectively within an operations team, actively contributing to group objectives, providing peer support, and fostering a collaborative environment.
• Demonstrated capacity to manage heavy workloads prioritize tasks, and meet tight deadlines under pressure.
• Excellent interpersonal and client relationship skills, with the ability to communicate effectively and interact professionally with all levels of stakeholders (junior, middle, and senior).
• Highly organized, proactive, and customer-focused, with a strong initiative to improve processes and contribute to operational excellence.
• Thorough knowledge and ability to interpret bank policies governing the business, with a commitment to staying updated on all relevant changes and ensuring their enforcement.

Note: This role is situated within the Issuer Services Operational Area, focused on the meticulous execution of operational activities and the development of verification skills for a critical client portfolio, balancing efficiency with stringent control requirements.

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## Job Family Group:

Product Management and Development

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## Job Family:

Product Management

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## Time Type:

Full time

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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