Patient Access Representative - MRI - PRN

Description

Position Overview

We are looking for a friendly, organized, and detail-oriented MRI Patient Access Representative to support daily front desk operations for our imaging team. This role helps patients schedule appointments, complete registration, understand payment expectations, and access medical records. The ideal candidate is comfortable working in a fast-paced healthcare environment and enjoys providing excellent service to patients, providers, and coworkers. 

Essential Functions

•  Schedule MRI, CT, follow-up, and X-ray-only appointments as needed. 
• Assist patients with registration, paperwork, appointment questions, and check-in support. 
• Coordinate interpretation services when needed to support patient care. 
• Verify insurance authorizations and follow up as needed to help patients access care in a timely manner. 
• Create patient estimates and explain benefit information clearly and professionally. 
• Collect patient balances before or at the time of service. 
• Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request. 

Requirements

What We’re Looking For 

• High school diploma or GED required. 
• Two years of medical office or customer service experience preferred. 
• Knowledge of EMR systems, especially EPIC, is a plus. 
• Knowledge of HIPAA and OSHA requirements is a plus. 
• Strong computer, communication, interpersonal, hospitality, and customer service skills. 
• Ability to multitask, prioritize, remain calm under pressure, and work with minimal supervision. 
• Ability to work at any of the Panorama Orthopedic and Spine Center locations.