Claims Team Manager-Interim

Description

Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims management opportunity available within our Attorney Represented Casualty team in our Marlton, NJ, hub.

The Attorney Represented Casualty - Interim Claims Team Manager will coach and develop a team of 5-8 casualty claims representatives/specialists responsible for the management, investigation, and resolution of attorney represented and litigated claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. The Interim Casualty Team Manager promotes a culture of claims customer service excellence where all are committed to providing a differentiated customer experience. 

While the ideal candidate will be located within 50 miles of one of our Casualty hub locations ( Marlton, NJ, Suwanee, GA;  Lake Mary, FL; Clifton Park, NY and Indianapolis, IN, Plano TX) to support a hybrid work schedule and in-person collaboration twice monthly, we welcome applications from all qualified candidates regardless of location.     Ideal experience includes:

• Casualty experience highly preferred
• Leadership: able to lead and coach teams by giving clear feedback, coaching one‑on‑one, and helping people grow; prior people‑leader experience is a plus.
• Leading change and culture: experienced at guiding teams through transitions, promoting a growth mindset, and building a positive, accountable team culture that encourages learning and continuous improvement.

  Responsibilities: 

• Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
• Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations.
• Pro-actively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensure service excellence.
• Monitors the work of team members to ensure reserves are adequately set and customer expectations are surpassed. Analyzes any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if needed. Promotes a culture committed to identifying process efficiencies to continuously improve how work is completed.
• Resolves customer complaints, problems and coverage questions which cannot be handled by team members. Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.
• Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.

Qualifications

• Supervisory, organizational and interpersonal skills.
• Comprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort Laws.
• Licensing required in some states.
• 5-7 years directly related work experience, Bachelor`s degree preferred.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

Travel

10%