Front Desk Security Clerk

Job Summary:
DT Pro is seeking a professional, patient, and detail-oriented Front Desk Security Clerk to join our team in Norco, CA. This role will support visitor access, front desk operations, administrative tasks, and facility security within a restricted-access environment. 

Responsibilities:

• Greet and assist visitors, employees, and authorized personnel in a professional, courteous, and customer-focused manner.
• Provide exceptional customer service while addressing visitor questions and concerns with patience and professionalism.
• Perform administrative tasks including data entry, filing, document preparation, recordkeeping, and maintaining office files.
• Encode, prepare, and issue visitor badges for access to restricted areas, turnstiles, and buildings.
• Prepare restricted area vehicle passes, including handicap access passes.
• Process camera pass requests in accordance with established procedures.
• Maintain accurate access logs for incoming and outgoing visitors.
• Input visitor request data into local security databases.
• Assist with employee check-out procedures and related administrative support.
• Conduct monthly inventory of badge supplies and report shortages.
• Monitor CCTV systems covering restricted areas and report discrepancies in writing to the Security Officer.
• Operate vehicle access gates during normal, surge, or emergency conditions.
• Validate credentials of drivers and passengers prior to granting vehicle access.
• Maintain daily vehicle ingress and egress logs, including entry and exit times.
• Provide constant visual line-of-sight monitoring of controlled access areas during assigned shifts.
• Support additional clerical and office duties as assigned.

Minimum Requirements:

• Active Secret Clearance.
• High school diploma or GED required.
• Minimum of 1 year of experience in security, front desk reception, administrative support, or access control.
• Proven ability to deliver outstanding customer service and interact professionally with diverse individuals.
• Demonstrated patience and the ability to remain calm when assisting visitors or resolving issues.
• Ability to verify credentials and enforce access control procedures.
• Experience maintaining logs, records, and data entry systems with accuracy.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and standard computer applications.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Ability to remain alert and attentive during extended monitoring periods.

Preferred Qualifications:

• Previous experience working in a government, military, or secured facility environment.
• Experience monitoring CCTV and reporting security incidents.
• Knowledge of visitor management or access control software.

The compensation range for this role: $22.00 - $24.00
 

More about DT Professional Services:

We’re looking for driven individuals to contribute to our talented & innovative team! At DT Professional Services, we offer insurance benefits that include medical, dental, and vision coverage, life insurance, long & short-term disability, 401(k) retirement plans (with employer match), tuition & certificate reimbursement, along with paid time off (vacation/sick/holidays). We are happy to to offer growth opportunities for you to grow in your career - your success is our success!

DT Professional Services is a HUBZone certified Small Business; highly experienced in building award-winning custom software solutions. Established in 2013, we bring over a decade of experience delivering technology services and solutions that specialize in web & custom application development, project & program management, mobile & cloud computing services.

Our Mission is to provide cutting-edge, customer-oriented technology solutions that maximize value, drive engagement, and empower your business. We do this by employing talented & driven individuals who share the same goals and excitement for the work we do. DT Professional Services believes in fostering collaboration, career growth and building lasting relationships with our employees.