Service Manager

Do you enjoy leading operational teams and driving service excellence for customers? 

Are you passionate about coordinating resources, optimizing processes, and delivering results in a dynamic environment? 

Join our team! At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.
Partner with the best As a Service Manager, you will be responsible for leading operational activities associated with service agreements and customer orders, ensuring the efficient execution of processes related to production, assembly, delivery, repair services, logistics, and resource management. In this role, you will drive operational excellence, support strategic planning initiatives, and ensure customer expectations are met safely, efficiently, and cost-effectively.
As a Service Manager, you will be responsible for:

• Coordinating personnel, equipment, materials, and resources to achieve operational goals safely, efficiently, and cost-effectively.
• Leading and supporting day-to-day operational activities across the service organization.
• Developing, coordinating, and executing production and service delivery plans.
• Ensuring effective shift-to-shift communication and operational continuity.
• Implementing and maintaining operational and process controls to improve performance and consistency.
• Supporting operations leadership in workforce planning, equipment allocation, and resource management strategies.
• Developing annual departmental plans aligned with business objectives.
• Driving continuous improvement initiatives related to processes, procedures, and ways of working.
• Collaborating with cross-functional teams to support operational and business goals.
• Communicating effectively across multiple organizational levels and functions.
• Presenting operational updates, technical information, and strategic initiatives to senior leadership.
• Managing customer expectations while ensuring compliance with contractual requirements and service agreements.
• Supporting site operations, material management, logistics, warehouse activities, and service execution as required.
• Ensuring compliance with Baker Hughes quality, operational, and HSE standards.

Fuel your passion To be successful in this role you will:

• Have a Bachelor’s degree from an accredited university or college, or a High School Diploma/GED with significant relevant experience in Services.
• Have advanced English communication skills, including written, verbal, and presentation abilities.
• Have professional experience in General Operations Support, Services, Manufacturing, Supply Chain, Logistics, or related operational environments.
• Demonstrate experience coordinating resources, personnel, and operational activities.
• Have experience managing priorities in a fast-paced operational environment.
• Demonstrate strong problem-solving and decision-making capabilities.
• Be comfortable working with cross-functional teams and multiple stakeholders.
• Possess strong organizational and planning skills.
• Availability to travel up to 20% of the time. 

Desirable

• Experience in industrial services, manufacturing operations, repair services, or supply chain environments.
• Have intermediate Spanish communication skills, including written, verbal, and presentation abilities.
• Experience leading operational teams in a matrix organization.
• Knowledge of production planning, logistics, warehouse management, and process improvement methodologies.
• Experience presenting business and operational information to senior leadership.
• Experience managing customer-facing operations and service agreements.

Desired Characteristics

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strong analytical and problem-solving mindset.
• Customer-focused with the ability to balance operational and commercial priorities.
• Ability to influence and collaborate across organizational boundaries.
• Strong project planning and execution skills.
• Ability to adapt quickly to changing business needs and priorities.
• Commitment to operational excellence, continuous improvement, and safety.

Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Please discuss your preferred working patterns with the recruiter during the hiring process.
Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.
Join Us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and technologies? Come join us and grow with a team of people who will energize and inspire you!

The Baker Hughes internal title for this role is: Services Senior Team leader - General Operations Support