Retail Store Manager

Job Title 

Retail Store Manager

Job Description

Retail Store Manager – Hoboken

Hoboken Nj

Who We Are:

 At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role:

 We're seeking a Store Manager who will set the standard for exceptional customer service and represent the Framebridge brand in our Hoboken retail store. This role leads a high-performing team while driving operational excellence and delivering on our 100% happiness guarantee. This role reports to the District Manager.

As a Framebridge Team Member, You Will:

Show Pride We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As Store Manager, You Will:

• Set the standard for exceptional customer service and represent the Framebridge brand on the sales floor every day

• Recruit, interview, hire, onboard, and train great retail team members to build a store team that reflects our values

• Develop, execute, and continuously improve operational activities to ensure customer experience and financial goals are met

• Collaborate with the manufacturing facility to ensure seamless omni-channel operations

• Demonstrate deep product knowledge and design advice to customers, and coach retail team members to do the same

• Coordinate in-store events with the Framebridge marketing team to drive community engagement

• Answer questions and troubleshoot issues using sound judgment, and identify opportunities to innovate and improve the retail experience

Who You Are:

• You have a minimum of 3 years of experience as a Store Manager in a customer-facing retail, sales, or hospitality setting

• You bring demonstrated leadership ability and a genuine excitement for building, developing, and coaching high-performing teams

• You're someone who leads with an engaging personality and strong interpersonal, communication, and relationship-building skills

• Strong analytical and problem-solving skills with a track record of delivering positive business results

• You have a passion for design and an eagerness to work in a creative, customer-first environment

• Adaptable and comfortable working a flexible schedule, including evenings and weekends, to meet the needs of the business

Physical Requirements: This role requires the ability to perform the following physical tasks on a regular basis:

• Standing for extended periods of time (up to 8 hours per shift)

• Light lifting (up to 30 lbs) — carrying frames, supplies, or packaging materials

• Bending, reaching, and light physical movement as needed in a retail or production environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits & Perks:

• Full medical, dental, and vision benefits

• Generous retirement program — 401(k) and employer-funded pension plan

• Parental leave and return program

• Flexible Time Off and paid holidays

• Framebridge employee Free Frame codes and discounts

• Short-term disability and Life/AD&D Insurance

• Employee Assistance Program (EAP)

• Ongoing learning and development opportunities

• Commuter benefits

• Pet insurance

• And more!

Salary Information:

The base range is $70,000 – $75,000, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer: Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type

Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.