2IC Booking Centre Manager

About us

Sunshine Coast Radiology is part of the Integral Diagnostics network and the wider Imaging Queensland group, one of the largest radiology providers across Australia and New Zealand, with more than 150 practices spanning Queensland, Victoria, Tasmania, South Australia, Western Australia and New Zealand.

For over 16 years, Sunshine Coast Radiology has delivered high-quality diagnostic imaging services across the Sunshine Coast, offering:  Nuclear Medicine & PET, CT, MRI, Mammographer, Ultrasound, General X-Ray, BMD

Interested in taking your first step into leadership?

We are seeking an experienced and motivated administration team member to join our Booking Centre leadership team as a 2IC Booking Centre Manager.

This is an exciting opportunity for an experienced administration professional who is ready to broaden their leadership experience and play a key role in supporting the success of the Booking Centre team.

The 2IC Booking Centre Manager will work alongside the Booking Centre Manager to support daily operations, strengthen team capability, maintain service standards and drive continuous improvement. This role will provide hands-on leadership support through coaching, quality monitoring, team engagement and operational coordination, while continuing to utilise strong booking and patient service expertise.

The successful applicant will continue to support booking operations while taking on additional leadership responsibilities that contribute to team performance, staff development and the delivery of an exceptional patient experience.

What you will be responsible for

As the 2IC Booking Centre Manager, you will:

• Partner with the Booking Centre Manager to support the day-to-day operation of the Booking Centre and achievement of service standards.
• Provide leadership support, coaching and guidance to Booking Agents to build capability, confidence and consistency.
• Conduct call quality reviews and provide constructive feedback to support continuous improvement in customer service, booking accuracy and compliance.
• Support onboarding, training and ongoing development of new and existing team members.
• Participate in staff 1:1’s and team engagement activities to identify challenges, recognise achievements and support a positive team culture.
• Assist with workflow coordination, operational problem-solving and escalation management.
• Support the implementation of process improvements, system changes and operational updates.
• Act in the Booking Centre Manager role during periods of planned or unplanned absence.

About you

This opportunity is suited to an experienced administration professional who:

• Has strong radiology administration knowledge and a commitment to delivering an exceptional patient experience.
• Is a trusted and knowledgeable team member who enjoys supporting and developing others. Demonstrates initiative, a positive attitude and a solutions-focused approach to challenges. Has strong communication and interpersonal skills, with the ability to build effective relationships across teams.
• Is interested in developing their leadership capability and contributing to a high-performing team environment.

Why join this role?

The 2IC Booking Centre Manager role provides an opportunity to:

• Gain exposure to coaching, quality improvement, performance support and operational leadership
• Influence the capability and success of the Booking Centre team
• Make a meaningful contribution to improving the patient experience
• Build experience and skills to support future career progression opportunities
• Recognition through staff awards programs
• Employee benefits including wellbeing support and discounted healthcare for you and your immediate family
• Uniforms provided

How to Apply

If you are ready to step into an emerging leadership role, share your knowledge and help shape the future of our Booking Centre, we encourage you to submit an application.

Click Apply now or contact Jodie from the Talent Acquisition team for a confidential discussion:

📞 0476 887 487
📧 [email protected]

Building a healthier world, by delivering the best health outcomes one patient at a time.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.