- Location
- Chennai, IN
- Department
- Customer Service
- Experience
- 5+ years
- Closing date
- Today
- Source
- iCIMS
Description
Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
Experience:
• 5 – 10 years in an international voice process - contact center environment• Handled customers from various industries (medical, Mortgage, Industrial etc)• Has experience in handling irate customers, handling product related queries etc
Key Responsibilities:• Deliver clear, fluent, and professional communication with strong active listeningand cultural awareness.• Provide first-level support for product inquiries, warranty questions, and basicHVAC-related issues (training provided).• Accurately log cases in CRM tool while multitasking during live calls.• De-escalate challenging situations and ensure a positive customer experience.• Prioritize and manage high-volume inquiries with strong organization and timemanagement.
Skills & Competencies:• Written & Verbal Communication: Excellent communication skills are a must.Effectively communicate complex information to both technical and non-technicalaudiences.• Strong customer focus, empathy, patience, and conflict-resolution skills.
Qualifications
• Ability to work U.S. business hours (8:00 AM – 6:00 PM CST).
• Any graduate• Proven 5 + years of experience handling calls in an international contact center
