Service Advisor

Description

Are you driven by customer satisfaction, energized by a fast-paced environment, and motivated by unlimited earning potential?  If so, Great Lakes Honda wants to meet you!

As our business continues to grow, we're looking for an exceptional Automotive Service Advisor to become the trusted link between our customers and our award-winning service team. This is more than a customer service position—it's an opportunity to build relationships, provide expert guidance, and play a critical role in delivering an outstanding ownership experience.

If you're passionate about people, thrive under pressure, and enjoy turning every customer interaction into a five-star experience, you'll fit right in.

Why Join Great Lakes Honda?!

• Work in one of the largest and fastest-growing service departments in Northeast Ohio
• High-volume shop with a steady flow of customer traffic
• Competitive compensation with outstanding earning potential
• State-of-the-art facility with the latest technology and equipment
• Supportive leadership committed to your success and career growth
• Ongoing manufacturer and professional development training
• Stable company with tremendous opportunities for advancement
• Closed on Sundays and all major holidays so you can enjoy time with your family

Requirements

 What You'll Do

• Welcome every customer with professionalism, enthusiasm, and urgency.
• Listen carefully to customer concerns and accurately document vehicle needs.
• Recommend maintenance and repair services that keep customers safe while protecting the long-term health of their vehicles.
• Prepare clear, accurate repair orders, estimates, and invoices.
• Serve as the communication hub between customers and technicians to ensure efficient, accurate repairs.
• Provide timely updates throughout the repair process while managing expectations with transparency.
• Present maintenance recommendations, manufacturer services, and dealership promotions with confidence and integrity.
• Deliver an exceptional customer experience that drives loyalty, referrals, and top Customer Satisfaction Index (CSI) scores.
• Maintain organized documentation while following dealership and manufacturer processes.

What We're Looking For

• Previous experience as an Automotive Service Advisor or in a dealership service environment is preferred.
• Strong communication, relationship-building, and customer service skills.
• Ability to prioritize multiple responsibilities in a high-volume environment.
• Solid understanding of automotive maintenance and repair processes.
• Sales-minded professional who thrives on helping customers while achieving performance goals.
• Experience with dealership management systems such as CDK, Reynolds & Reynolds, or similar platforms is a plus.
• Valid driver's license with an acceptable driving record.
• Reliable attendance and a strong work ethic are essential.
• Availability to work one weekday evening and Saturdays. We are closed Sundays.

Great Lakes Auto Group is an Equal Opportunity Employer and are committed to providing a workplace free from discrimination. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.