- Location
- Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- MaxPreps
- Education
- High School
- Source
- Lever
Description
PlayOn is looking for a Customer Support Representative to provide next-level service to the customers of MaxPreps, ensuring that any issues are successfully resolved while requiring the lowest amount of customer effort necessary. Our Customer Support Representative is a creator of trust – transforming our fans into raving promoters of their experience with MaxPreps.
As a Customer Support Representative, you will be charged with raising the average of the experiences that we give our fans – by role modeling best in class service, tackling issues or frustrations head on as puzzles to solve, and inputting data as efficiently and accurately as possible. You’ll get to work alongside an extremely passionate and supportive team but also be stretched to explore your own professional growth.
The Outcomes You’ll Deliver
- Increase our customers’ brand loyalty by providing exceptional service
- Decrease resolution time for our customers by diagnosing issues more quickly and efficiently handling tickets.
- Decrease in number of different channels a customer needs to touch to resolve an issue
Skills
Customer Service
