Sr. People and Communications Services Agent

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Are you ready to take the next step in your career and join our team as our Sr. People and Communications Services Agent at KONE based in Mexico City?

• Do you hold a Bachelor’s degree (or equivalent experience) in Human Resources, Business Administration, Psychology, or a related field?
• Do you have 2–4 years of experience in HR Operations, Shared Services, HR Administration, or a customer service-oriented environment?
• Are you experienced in managing high volumes of employee transactions and inquiries while maintaining high levels of accuracy and service quality?
• Do you have hands-on experience working with HR systems such as Workday and case management tools?
• Are you familiar with end-to-end employee lifecycle processes, from hire to retire?
• Do you have experience collaborating with multiple stakeholders, including Payroll, HR Business Partners, and Centers of Excellence (CoEs)?
• Are you skilled in processing HR transactions, validating employee data, and maintaining accurate records in compliance with company policies?
• Do you have experience tracking service level agreements (SLAs), managing cases, and ensuring timely resolution of employee requests?
• Are you comfortable using Excel and reporting tools to analyze data, identify trends, and support operational decision-making?
• Do you have a strong understanding of HR policies, data privacy requirements, compliance standards, and escalation procedures?
• Are you passionate about continuous improvement and identifying opportunities to enhance processes, efficiency, and employee experience?
• Do you communicate effectively with diverse audiences and adapt your approach based on stakeholder needs?
• Are you able to prioritize competing demands, manage complex workloads, and maintain performance under pressure?
• Do you demonstrate integrity, resilience, and a commitment to delivering high-quality results while maintaining confidentiality?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Sr. People and Communications Services Agent, you will play a key role in delivering efficient, accurate, and employee-focused HR services across the organization. You will manage HR transactions and employee inquiries throughout the employee lifecycle, ensuring compliance with company policies, service standards, and data privacy requirements.

You will serve as a trusted partner to employees, managers, HR Business Partners, Payroll teams, and Centers of Excellence, providing timely support and resolving inquiries through HR systems and case management tools. By maintaining accurate employee records and ensuring adherence to established service level agreements, you will help create a seamless employee experience.

In this role, you will leverage systems such as Workday to process HR transactions, validate data, and support reporting activities. You will monitor case volumes, identify trends, and contribute insights that support operational excellence and data-driven decision-making.

You will also contribute to continuous improvement initiatives by identifying process inefficiencies, supporting documentation updates, and recommending enhancements that improve service delivery, accuracy, and overall effectiveness. Through collaboration and knowledge sharing, you will help strengthen operational processes and drive consistency across HR services.

Success in this role requires a strong customer focus, excellent communication skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment. By combining operational excellence with a passion for people, you will make a meaningful impact on both employee experience and business performance while supporting KONE's commitment to quality, inclusion, and continuous improvement.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:  

• We value your authentic self  

• Diversity, equity and inclusion is embedded in our strategy and values  

• Collaborative, creative and supportive work environment  

• Passionate about safety, quality and innovation  

• We care about the communities where we live and work  

Just some of our many benefits include:  

• Competitive salary  

• Opportunities to learn and grow  

• Comprehensive health and wellness plans for the entire family  

• More benefits than required by law  

Come share your passion and energy to make a positive impact at KONE for our customers and your career!  

*Beware of Recruitment Scams*   

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.