Front Desk Assistant

About The Team  

EnviroScience, Inc., headquartered in Stow, Ohio, with additional offices in North Carolina, Pennsylvania, Tennessee, and Virginia, is a niche provider of environmental consulting services. We employ over 200 highly skilled and technical scientists and biologists that develop unique, cost-effective solutions for our clients’ environmental, infrastructure and regulatory needs. Our clients repeatedly choose EnviroScience because of our technical expertise, client advocacy, high quality work, and outstanding reputation with regulators and industry executives.

About the Role 

The Front Desk Assistant is part of the internal EnviroScience administrative team and reports to the Senior Logistics and Facility Manager. This highly-visible position plays a key role in ensuring the office runs smoothly by supporting a wide range of functions across multiple departments in the organization. The position is full time and in-office.

Essential Duties & Responsibilities 

·         Front Desk Management  

·         Manage inbound phone calls, email, and general correspondence inquiries; route to appropriate person/department 

·         Greet and direct both scheduled and impromptu visitors 

·         Manage office mail/packages including collection, sorting, and distribution of incoming mail. Mail outgoing parcels; maintain postage meter 

·         Prepare shipments for UPS/USPS/FedEx including tracking and troubleshoot delivery issues 

·         Maintain inventory of office supplies, reorder as appropriate 

·         Complete requests for faxing, filing, photocopying, scanning, collating and binding  

·         Manage and execute employee business card and ID programs 

·         Department Support 

·         Offer support to multiple departments to assist in completing their projects and initiatives 

·         Schedule and organize meetings or department events as requested; set up meeting rooms and order lunch as appropriate 

·         Support specifically the Human Resources department with administrative tasks 

·         Office duties 

·         Oversee office services such as maintenance service providers 

·         Ensure coffee stations and office kitchen is well stocked and organized  

·         Direct and assist building maintenance vendor activity 

·         Ensure all meeting rooms are tidy and stocked with necessary supplies 

·         Other responsibilities as assigned  

Requirements 

Minimum Qualifications: 

·         Education: High School Diploma

·         Experience: 2+ years in administrative role   

Preferred Qualifications: 

·         Education: Associate’s Degree  

·         Experience: 3+ years in Front Desk role    

Desired Skills 

·         Excellent typing skills, proficiency in Microsoft Office Suite  

·         Ability to use office equipment (i.e. telephone system, printer, and fax machine) 

·         Customer-focused; adept at prioritizing, scheduling, and multitasking  

·         Strong organizational skills  

·         Self-starter with excellent interpersonal skills, ability to multi-task  

·         Excellent communication skills, comfortable interacting with senior management 

·         Demonstrated critical thinking skills and ability to exercise good judgement  

Office  

At EnviroScience we prefer in-person employee interaction and we rely on collaboration among groups to be successful and agile, which means we expect work in the office to continue as an important part of our company culture and a key to employee success. This position is an in-office role, meaning employees will be required to come into the Stow, Ohio office on a daily basis. 

Additional: 

Works with Inside Company: 

·         Internal Operations Teams 

·         Internal Corporate Teams 

 Works with Outside Company: 

·         Vendors and service providers 

·         Office guests and visitors 

·         FedEx, UPS, USPS, Amazon personnel 

Working Conditions: 

·         Office environment  

Supervisor Responsibilities: 

·         None 

 Physical Requirements: 

·         Frequent sitting, using hands and fingers 

·         Occasional standing, walking, reaching, stooping, kneeling, crouching 

 Travel Requirements: 

·         No travel required  

*This position is classified as non-exempt based on the job duties. However, based on the FTE, salary level of the employee, or federal/state/local laws, the employee may be classified as exempt.