Job Posting Title

911 GIS Projects Coordinator

Agency

309 DEPARTMENT OF EMERGENCY MANAGEMENT

Supervisory Organization

OEM

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The annual salary for this position is up to $70,000.00, based on education, experience, qualifications, and applicable state compensation requirements.

Job Description

Join the 911 Management Authority at the Oklahoma Department of Emergency Management

Help strengthen the systems that connect Oklahomans with emergency assistance when every second matters.

About OEM and the 911 Management Authority

The Oklahoma Department of Emergency Management is a dynamic state agency dedicated to preparing for, responding to, recovering from, and mitigating emergencies and disasters across the State of Oklahoma. The agency works closely with local, tribal, state, federal, nonprofit, and private-sector partners to strengthen public safety and community resilience.

Within the agency, the Oklahoma 911 Management Authority supports the coordination, development, and continuous improvement of emergency 911 services across the state. The Authority works with Public Safety Answering Points, local and tribal governments, public-safety agencies, service providers, technology partners, and other stakeholders to promote reliable, effective, and sustainable access to emergency communications.

The Authority’s work includes supporting Next Generation 911 implementation, administering statewide programs and funding, promoting compliance with applicable requirements and technical standards, coordinating training and technical assistance, and strengthening the systems and data that help connect callers with the appropriate emergency services.

Why Work with the 911 Management Authority at OEM?

When someone calls 911, the systems, data, funding, and coordination supporting that call must work accurately and reliably. Employees of the 911 Management Authority contribute to a statewide public-safety mission that affects every community in Oklahoma.

Depending on the position, your work may support Public Safety Answering Points, emergency communications technology, geographic call-routing data, grant and fee administration, regulatory compliance, training, stakeholder coordination, program development, or the continued transition to Next Generation 911.

You will join a mission-driven team that values:

• Public service and responsibility.
• Accuracy, reliability, and accountability.
• Collaboration with local and tribal partners.
• Sound stewardship of public resources.
• Technical excellence and continuous improvement.
• Clear communication and responsive stakeholder service.

Benefits and Perks

As a full-time state employee with OEM, you receive:

• Competitive state retirement benefits with employer matching.
• Eleven paid holidays each year.
• A generous benefit allowance to offset the cost of health, dental, vision, life, and disability insurance premiums for employees and their eligible dependents.
• Annual and sick leave benefits.
• Opportunities for professional development in public safety, emergency communications, state government, technology, program administration, and cross-agency collaboration.
• The opportunity to perform meaningful work that supports emergency services throughout Oklahoma.
• Priority interview consideration for eligible United States veterans with appropriate certification. Veterans with certification letters from the Office of Management and Enterprise Services’ Office of Veteran Placement are entitled to an interview for positions for which they meet the minimum qualifications.

Who We’re Looking For

We seek professionals who:

• Are committed to public safety and dependable statewide 911 service.
• Demonstrate strong attention to detail, accuracy, and accountability.
• Can interpret and apply technical standards, laws, rules, policies, contracts, or program requirements.
• Communicate effectively with technical and nontechnical audiences.
• Build productive working relationships with local governments, tribal jurisdictions, Public Safety Answering Points, public-safety agencies, vendors, and other stakeholders.
• Can organize complex information, manage competing priorities, and meet established deadlines.
• Exercise sound judgment and appropriately elevate significant compliance, technical, fiscal, legal, or operational concerns.
• Value continuous improvement, collaboration, and responsive public service.
• Can work independently while contributing effectively to a small, specialized team.

We are seeking a Geographic Information Systems (GIS) Projects Coordinator to serve within the Oklahoma 911 Management Authority. This position is located in Oklahoma City, Oklahoma.

The annual salary for this position is up to $70,000.00, based on education, experience, qualifications, and applicable state compensation requirements.

This position is a regular, full-time position governed by the Oklahoma Civil Service system and subject to the Civil Service and Human Capital Modernization Act. Employment is covered by applicable Civil Service Rules, policies, and procedures and is subject to a required 12-month trial period, during which performance, conduct, and overall suitability for continued employment will be evaluated.

Position Summary

Under the direction of the State 911 Coordinator, the 911 GIS Projects Coordinator performs advanced professional Geographic Information Systems work supporting statewide 911 services and Next Generation 911 systems. This position coordinates statewide 911 GIS initiatives, monitors Public Safety Answering Point compliance with geospatial data-submission requirements, maintains the integrity of the statewide 911 GIS repository, and supports the use of authoritative geospatial data for emergency-call routing.

The position independently coordinates complex GIS projects involving Public Safety Answering Points, local and tribal jurisdictions, state agencies, vendors, contractors, and Next Generation Core Services providers. Responsibilities include GIS data validation and quality assurance, repository and application administration, boundary and addressing coordination, technical support, training, compliance reporting, spatial analysis, and development of GIS dashboards and decision-support products.

The 911 GIS Projects Coordinator serves as the statewide technical liaison for GIS matters affecting emergency communications. The position interprets and applies state requirements, National Emergency Number Association standards, GIS data models, addressing principles, boundary requirements, and data-quality practices. Work is performed with substantial technical independence while significant risks, compliance concerns, and policy matters are communicated to the State 911 Coordinator.

Core Work Responsibilities

Statewide 911 GIS Program and Project Coordination

Coordinate statewide GIS projects, governance activities, and stakeholder relationships supporting Public Safety Answering Points and Next Generation 911 operations.

• Serve as the primary staff resource and statewide liaison for 911 GIS projects, systems, standards, and technical issues.
• Plan, coordinate, and monitor statewide GIS projects, including schedules, milestones, deliverables, risks, implementation activities, and required documentation.
• Coordinate with Public Safety Answering Points, governmental jurisdictions, state agencies, vendors, contractors, service providers, and other stakeholders.
• Provide technical recommendations to the State 911 Coordinator regarding GIS priorities, standards, system improvements, compliance concerns, and resource needs.
• Represent the 911 Management Authority at GIS Committee meetings, technical workgroups, public hearings, conferences, and other stakeholder forums.
• Prepare maps, reports, presentations, technical summaries, and recommendations for management, committee, and board consideration.
• Coordinate implementation of approved policies, technical standards, committee recommendations, board actions, and statewide GIS initiatives.
• Maintain awareness of emerging public-safety GIS technologies, National Emergency Number Association standards, and Next Generation 911 practices.

PSAP GIS Compliance, Technical Assistance and Training

Monitor Public Safety Answering Point compliance with statewide GIS requirements and provide technical assistance and training to improve submission performance and data quality.

• Monitor quarterly GIS submissions and verify compliance with established deadlines, schemas, data models, quality standards, and state requirements.
• Review submitted datasets and documentation for completeness, consistency, and technical validity.
• Maintain compliance records and communicate missing submissions, technical deficiencies, and required corrective actions to responsible jurisdictions.
• Track unresolved deficiencies through correction or referral for further action.
• Prepare compliance reports and recommendations, including technical documentation supporting potential escrow or other authorized actions.
• Provide technical assistance to jurisdictions preparing, validating, correcting, or submitting GIS data.
• Develop and deliver regional training, workshops, guidance, templates, and job aids based on identified needs and recurring deficiencies.
• Maintain appropriate separation between technical findings and enforcement, funding, escrow, or regulatory decisions reserved for the State 911 Coordinator or governing board.

NG9-1-1 GIS Data, Repository and Application Management

Maintain the integrity, reliability, security, and usability of statewide geospatial data, repositories, applications, and technical resources supporting Next Generation 911.

• Administer the lifecycle of statewide 911 GIS data, including intake, validation, correction, publication, version control, retention, and archival.
• Perform quality assurance and quality control to ensure data complies with National Emergency Number Association standards, state requirements, approved schemas, and operational needs.
• Maintain authoritative road centerlines, address points, emergency-service boundaries, Public Safety Answering Point boundaries, provisioning boundaries, and related datasets.
• Coordinate data corrections and updates with submitting jurisdictions, vendors, contractors, service providers, and other responsible parties.
• Maintain and enhance the Oklahoma GIS Toolkit, statewide repository, web maps, dashboards, validation tools, forms, and related GIS applications.
• Develop technical requirements, testing criteria, and acceptance standards for approved system changes and coordinate implementation with internal or external providers.
• Monitor application and repository performance, system access, storage capacity, data-processing workflows, and service availability.
• Coordinate security, backup, redundancy, restoration testing, and disaster-recovery provisions for critical GIS systems and data.

Boundary, Addressing and NG9-1-1 Routing Coordination

Coordinate jurisdictional boundaries, addressing information, location-validation data, and geospatial call-routing issues affecting statewide 911 service delivery.

• Review and coordinate updates to Public Safety Answering Point, emergency-service, provisioning, municipal, county, tribal, and related jurisdictional boundaries.
• Identify and analyze boundary gaps, overlaps, misalignments, disputed areas, addressing discrepancies, and potential service conflicts.
• Coordinate technical resolution among affected jurisdictions, emergency-service providers, vendors, and other stakeholders.
• Prepare maps, exhibits, technical analyses, and supporting documentation for public hearings, committee review, board consideration, or jurisdictional approval.
• Maintain authoritative current and historical records of approved boundary changes and ensure changes are incorporated into statewide systems.
• Collaborate with the Next Generation Core Services provider to support the transfer, validation, synchronization, testing, and operational use of state GIS data.
• Investigate GIS-related call-routing concerns, location discrepancies, address mismatches, Geo-MSAG issues, exception records, and integration errors.
• Escalate unresolved jurisdictional, policy, regulatory, or public-safety concerns to the State 911 Coordinator.

GIS Technical Support, Ticketing and Vendor Coordination

Manage statewide GIS support requests and coordinate resolution of data, system, application, and vendor-related issues.

• Administer the statewide GIS ticketing and technical-support process.
• Classify, prioritize, assign, investigate, track, and document GIS support requests based on severity and operational impact.
• Provide direct technical assistance and coordinate specialized support from vendors, contractors, technology providers, and other subject-matter experts.
• Monitor open, recurring, overdue, and high-risk issues and communicate status information to affected stakeholders.
• Verify corrective action and maintain complete records of technical findings, actions, system changes, and final resolution.
• Develop and maintain troubleshooting guidance, knowledge resources, standard responses, and technical-support materials.
• Analyze ticket trends to identify training needs, recurring data concerns, system weaknesses, vendor issues, and opportunities for improvement or automation.
• Provide technical requirements, deliverable reviews, and performance information supporting procurement, contracts, vendor oversight, and system changes.

GIS Analysis, Dashboards and Program Reporting

Develop geospatial analyses, dashboards, reports, maps, estimates, and visual products supporting compliance, program oversight, jurisdictional administration, and decision-making.

• Develop and maintain dashboards monitoring GIS submissions, compliance, data quality, ticket performance, boundary issues, project milestones, repository status, and other program measures.
• Prepare reports, maps, visualizations, technical analyses, and recommendations for the State 911 Coordinator, GIS Committee, governing board, and other stakeholders.
• Conduct spatial and data analysis supporting compliance actions, public hearings, funding decisions, jurisdictional updates, system changes, and statewide initiatives.
• Prepare annual population and land-area estimates using authoritative demographic, geographic, boundary, census, and governmental sources.
• Maintain repeatable methodologies and documentation for data sources, calculations, assumptions, update schedules, and reporting logic.
• Review annexations, service-area changes, population changes, and other jurisdictional developments affecting statewide GIS records.
• Create technical exhibits and geospatial products for internal and external use.
• Present technical findings clearly to technical and nontechnical audiences while protecting restricted or sensitive information.

Program Standards, Continuity and Continuous Improvement

Maintain statewide GIS standards, operating documentation, continuity capabilities, performance measures, and improvement processes.

• Develop and maintain GIS policies, procedures, standards, workflows, validation rules, technical guidance, templates, and service expectations.
• Establish and monitor performance measures for statewide 911 GIS functions.
• Review workflows and recommend improvements addressing delays, duplication, manual effort, inconsistent practices, data risks, and control weaknesses.
• Implement approved improvements involving automation, validation, applications, reporting, documentation, and stakeholder services.
• Maintain continuity, backup, redundancy, restoration, retention, and recovery procedures for critical GIS systems, applications, and data.
• Participate in continuity exercises, system testing, restoration testing, incident reviews, after-action reviews, and corrective-action planning.
• Maintain GIS discussion forums, collaboration resources, user groups, and statewide information-sharing channels.
• Evaluate changes in National Emergency Number Association standards, geospatial technology, cybersecurity requirements, and public-safety practices and coordinate necessary program updates.

Other duties as assigned.

Education and Experience

Education and Experience requirements at this level consist of a bachelor’s degree in geographic information systems, geography, geology, cartography, archaeology, anthropology, natural resources, computer science, engineering, environmental science, or a closely related field and two years of professional-level experience in GIS work; or a master’s degree in one of the listed areas and one year of professional-level experience in GIS work; or an equivalent combination of education and experience, substituting one year of technical experience in GIS systems work for each year of the required education.

Knowledge, Skills and Abilities

Knowledge of:

• Geographic Information Systems principles, cartography, spatial analysis, geospatial data management, and data-quality practices.
• Public-safety GIS and the use of geospatial data in emergency-call routing and response.
• Next Generation 911 architecture, location validation, geospatial routing, and related operational concepts.
• National Emergency Number Association GIS Data Model standards and technical guidance.
• Addressing principles, Geo-MSAG concepts, emergency-service boundaries, road centerlines, address points, and related authoritative datasets.
• Enterprise GIS architecture, spatial databases, repositories, geospatial services, metadata, version control, topology, and application deployment.
• ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise, dashboards, web maps, and related applications.
• Project management, technical support, ticket management, vendor coordination, and service-performance practices.
• Backup, redundancy, cybersecurity, disaster recovery, and continuity principles for critical information systems.
• Public administration, regulatory compliance, documentation, and records-management practices.

Skills in:

• Managing multiple complex GIS projects and technical priorities.
• Reviewing and validating spatial data against technical standards and schemas.
• Performing spatial, attribute, topology, and quality-control analysis.
• Resolving boundary, addressing, geometry, attribution, and data-integration issues.
• Designing and maintaining geospatial databases, repositories, applications, dashboards, web maps, and technical workflows.
• Preparing technical reports, compliance findings, maps, exhibits, presentations, and recommendations.
• Developing and delivering GIS training for technical and nontechnical audiences.
• Managing technical-support requests and issue-resolution workflows.
• Coordinating vendors, contractors, governmental jurisdictions, and public-safety stakeholders.
• Translating complex technical requirements into clear operational guidance.

Abilities to:

• Work independently while organizing and completing statewide GIS projects within broad program objectives.
• Interpret and apply state requirements, policies, technical standards, and National Emergency Number Association guidance.
• Analyze complex geospatial information and develop practical technical solutions.
• Evaluate spatial-data quality and identify discrepancies affecting emergency-call routing or public-safety operations.
• Communicate technical information clearly to Public Safety Answering Point personnel, public officials, board members, vendors, technical staff, and the public.
• Establish effective working relationships and facilitate resolution of technical and jurisdictional issues involving multiple stakeholders.
• Exercise sound technical judgment and identify matters requiring policy, legal, fiscal, regulatory, or executive determination.
• Prepare accurate and defensible compliance findings and technical recommendations.
• Manage confidential, restricted, or security-sensitive public-safety information.
• Respond effectively to urgent technical issues while maintaining accuracy and attention to detail.

Emergency and Operational Continuity Role

Provide GIS, data, and technical support during disruptions or incidents affecting statewide 911 operations.

• Assist in identifying and resolving GIS data or system issues affecting emergency-call routing, location validation, Public Safety Answering Point operations, or service continuity.
• Coordinate technical response activities with the State 911 Coordinator, service providers, Public Safety Answering Points, vendors, and technology personnel.
• Provide maps, data analysis, status reports, and technical information supporting incident assessment and operational decisions.
• Support restoration, validation, and synchronization of GIS data and services following outages or disruptions.
• Document incident impacts, corrective actions, unresolved risks, and follow-up requirements.
• Participate in continuity exercises, system testing, after-action reviews, and corrective-action planning.

Systems and Tools

GIS and Public-Safety Systems

• ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise, ArcGIS Dashboards, ArcGIS Hub, Experience Builder, Field Maps, and Survey123.
• Enterprise geodatabases, spatial databases, data-validation tools, addressing, geocoding, topology, and boundary-management tools.
• Geo-MSAG and related location-validation resources.
• Oklahoma GIS Toolkit and Repository.
• Next Generation Core Services interfaces and data-exchange tools.
• Emergency Call Routing Function and Location Validation Function-related GIS workflows.
• GIS compliance, submission, ticketing, issue-management, monitoring, and reporting systems.

Reporting and Collaboration Tools

• Microsoft Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Power BI or comparable dashboard and analytics tools.
• Jira, Trello, Microsoft Planner, or comparable project-management applications.
• Document-management, virtual meeting, and stakeholder-collaboration platforms.

Requirements and Work Conditions

Travel: Occasional in-state and out-of-state travel is required for regional training, Public Safety Answering Point meetings, stakeholder coordination, public hearings, committee activities, conferences, system testing, and other job-related responsibilities. Travel is estimated at approximately 10 percent and may include overnight travel.

Working Conditions

• Work is typically performed in a climate-controlled office environment with a mild noise level.
• Frequent computer-based work involving GIS analysis, data validation, system monitoring, reporting, technical support, and project coordination.
• Frequent interaction with Public Safety Answering Point personnel, governmental jurisdictions, vendors, contractors, state agencies, technical committees, and the public.
• Work requires management of multiple projects, technical issues, deadlines, and stakeholder requests.
• May require attendance at hearings, board and committee meetings, training sessions, and technical conferences.
• May require work outside normal business hours to address urgent GIS system, data, repository, or call-routing concerns.
• Work involves public-safety and geospatial information that may be confidential, restricted, or operationally sensitive.

Physical Requirements

• Ability to sit or stand for extended periods and perform prolonged computer-based work.
• Ability to travel to meetings, training sessions, Public Safety Answering Points, and other work locations.
• Ability to lift and carry equipment, records, training materials, or supplies weighing up to 25 pounds.
• Ability to visually review detailed maps, spatial data, reports, and computer displays.
• Ability to communicate effectively in person, by telephone, and through virtual platforms.

Special Requirements

• Must possess a valid Oklahoma driver license at the time of appointment.
• Must be willing and able to perform required in-state and out-of-state travel, including overnight travel.
• Must maintain confidentiality and security of sensitive public-safety, jurisdictional, technical, and geospatial information.
• Must be able to work independently and manage multiple concurrent projects and deadlines.
• Must be willing and able to respond to urgent technical or operational issues outside normal business hours when necessary.
• Must maintain working knowledge of applicable National Emergency Number Association standards and statewide 911 GIS requirements.
• Must communicate technical deficiencies, compliance concerns, and corrective requirements professionally and objectively.
• Must recognize matters requiring decisions by the State 911 Coordinator or governing board.

Preferences

Preference may be given to candidates who possess:

• Experience performing GIS work in a public-safety, 911, emergency communications, government, or similarly regulated environment.
• Experience with Next Generation 911 systems, geospatial call routing, location validation, or emergency-service boundary data.
• Experience applying National Emergency Number Association GIS Data Model standards.
• Experience with road centerlines, address points, emergency-service boundaries, provisioning boundaries, Geo-MSAG, addressing, geocoding, topology, or spatial database design.
• Experience administering Esri enterprise products, GIS dashboards, web applications, data repositories, or compliance-reporting tools.
• Experience conducting GIS data quality assurance and quality control.
• Experience coordinating technical projects with governmental jurisdictions, vendors, contractors, or regional partners.
• Experience managing GIS technical support or ticketing processes.
• Experience developing GIS training or presenting technical information to varied audiences.
• Esri certification, Geographic Information Systems Professional certification, National Emergency Number Association training, project-management training, or comparable professional development.

Other Relevant Information

OEM follows a monthly payroll schedule in accordance with the State of Oklahoma payroll system.  Employees of OEM are paid once per month.

Reasonable Accommodation

OEM is committed to ensuring that the application and hiring process is accessible to all qualified individuals.  If you require a reasonable accommodation to participate in any phase of the application process due to a disability or other protected need, please contact OEM’s Human Resources at [email protected] before the application deadline. Reasonable accommodations may include adjustments to application materials, interview settings, or other components of the process to ensure equitable access. This agency complies with applicable federal and state laws regarding reasonable accommodation. The decision to provide or modify an accommodation will be evaluated on an individualized basis.

Equal Employment Opportunity

The Oklahoma Department of Emergency Management is an Equal Opportunity Employer.  We are committed to fair employment practices without regard to any protected characteristic. All qualified applicants will receive consideration for employment in accordance with applicable equal employment opportunity laws.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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