Client Service Associate (CSA)

About Gladstone Wealth Partners

As one of the fastest growing hybrid RIAs in the wealth management industry, Gladstone is known for assisting advisors as they set up and establish their own independent advisory practice. This includes helping advisors better serve their clients, run their businesses more profitably, grow faster and enhance their enterprise value. Gladstone is based in Boca Raton, Florida and hosts most operations functions in Bedminster, NJ; and is a proud member of the Integrity Family of Companies.

Job Summary

The Client Service Associate provides exceptional operational and administrative support to Financial Advisors within the Gladstone network. Responsibilities include, but are not limited to, account establishment, account maintenance, account transfers, money movement, client reporting, resolving notifications, and marketing submission.

Primary Responsibilities:

• Coordinate client meetings, assist advisors(s) with meeting preparation and participate in client meetings as necessary

• Communicate with clients in a professional and friendly manner; build and nurture the client relationship

• Provide superior customer service by handling all incoming client requests quickly and correctly

• Prepare any appointment documentation, review, and mailing materials requested by the advisor

• Monitor client account activity, research and resolve issues, and follow-through to ensure client’s needs are met

• Prepare and review all new account paperwork to ensure that documents are fully complete, conform to processing guidelines and are accurate

• Provide a functional overview to clients for initial online account access

• Monitor and initiate action on daily custodial alerts and assigned tasks

• Verify accounts are traded into the correct model and provide trade assistance as needed; track incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved as expected

• Create, maintain, and track an RMD list utilizing internal and custodian solutions

• Make proactive use of technology to streamline client interactions

• Document key client milestones and/or important data into systems that will assist in future client interactions

• Identify problems in a timely manner while complying with standard resolution policy, the established corporate process, and regulatory procedures

• Must be able to prioritize work related to client assets and determine the next course of action

• Maintain risk awareness and compliance with all corporate and regulatory standards

• Comply with all continuing educational requirements

• Support the firm’s initiatives, assist with any company-wide projects or activities, and attend functions as needed

Primary Skills & Requirements:

• Minimum of 3+ years of financial services industry experience; preferably in a broker/dealer or registered investment advisor environment

• Bachelor’s degree preferred

• Must be detail-oriented; must possess strong analytical, organizational, and problem-solving skills

• Excellent oral and written communication skills

• Outstanding interpersonal skills with the ability to build and foster relationships

• Able to adapt to changes in the work environment, manage competing demands and work with frequent change, delays or unexpected events

• Must be proficient with Windows-based technology and Microsoft Office

• Critical thinking, attention to detail, and multi-tasking skills required

• Position requires a high level of confidentiality

• Excellent communication and interpersonal skills

• Excellent organizational skills

• Experience with various CRM applications; such as Redtail or MS Dynamics preferred

• Self-directed and able to work within a team environment to complete critical projects with other departments within the firm

• Series 7, 63, 65 or 66 licenses are preferred, but not required

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.