Enterprise Services Administrator

We have an exciting opportunity Enterprise Services Administrator to join our IT team here at Harrods. You will be responsible for the end-to-end physical, virtual and cloud platforms across Harrods supporting us as we navigate through the next part of our journey

About the Role

In this role you will lead the delivery and evolution of our IT infrastructure strategy, translating strategic objectives into clear roadmaps, principles, and governance frameworks. Working closely with Architecture and Information Security teams, you will help ensure our infrastructure and cloud platforms remain secure, scalable, and agile, supporting the business's ongoing growth and innovation.

This is a pivotal role within a multi-year infrastructure transformation programme, responsible for shaping, delivering, and supporting the core technology platforms that underpin our IT estate. You will build strong partnerships across Infrastructure and Application teams, gaining a deep understanding of current capabilities and defining a clear path forward, while providing technical leadership across Windows, virtualised, physical, and cloud infrastructure environments

About You

The ideal candidate will be an experienced infrastructure technology leader with strong expertise across Windows Server, Linux, Azure, VMware Cloud Foundation, backup and disaster recovery, supported by relevant certifications or significant hands-on experience.

They will possess deep technical knowledge across infrastructure automation and orchestration, Microsoft technologies, Red Hat Linux, Kubernetes, VMware, enterprise networking, security, authentication, and cloud platforms. A solid understanding of infrastructure security, identity and access management (IAM), and cloud authentication is essential, alongside the ability to build consensus, influence stakeholders, and drive technical direction across diverse teams.

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do some

thing remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. 

Additional Information:

Time Type:

Permanent

Department:

IT Service Management (Steve Waggott)