Safety and Security Ambassador

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 

Closing Date:

01/01/2027

Type of Position:

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

OPS | Hospitality Svc PA Health Screeners

Department's Website:

Summary of Job Duties:

Make a meaningful difference with every welcome. As a Safety and Security Ambassador at UAMS, you’ll help create a safe, welcoming, and supportive environment for patients, families, visitors, and staff.

Reporting to the Supervisor of Safety and Security, you’ll provide hospitality and assistance at locations throughout campus, including information desks, ICU and surgical waiting rooms, the NICU, PRI, the emergency department, outpatient areas, and building entrances. Assignments may also include cart transportation, concierge services, the discharge lobby, and the WPRCI after-hours desk.

Whether greeting visitors, helping families find their way, or supporting someone during a stressful moment, your kindness and attentiveness will shape their UAMS experience. You’ll also monitor your assigned area for safety and security concerns and promptly report issues to your supervisor or the UAMS Police Department.

Qualifications:

• High School, GED, or formal educational equivalent
• Experience in Security and/or a Hospitality role in a customer service role.
• Must be at least 18 years of age.

Knowledge, Skills, Abilities:

• Ability to understand and follow basic instructions and guidelines.
• Excellent interpersonal and communication skill
• Strong customer service skills
• Computer proficiency is required.
• Perform work safely, following all company policies and procedures
• Monitor work area for safety and security concerns.

Qualifications Equivalencies:

Additional Information:

Responsibilities

• Welcome patients, families, and visitors with a friendly, professional approach. Provide directions, help locate patients, and assist with appointment information.
• Issue and update inpatient visitor badges and record visitor check-ins and check-outs using the Guest Tracking System, supporting around-the-clock visitor services.
• Operate the Mitel telephone system to answer inquiries and connect callers with the appropriate departments.
• Staff intensive care unit entrance desks and partner with nursing staff to communicate and enforce visitation policies.
• Drive the courtesy cart along designated routes to help patients and families reach their destinations.
• Access Epic to verify and share appointment details with patients. Direct rescheduling requests to the appropriate department.
• Protect patient information and follow all confidentiality and security requirements for accessing, using, and disclosing protected health information.
• Listen to visitor concerns, document complaints accurately, and forward them to the Supervisor of Safety and Security for follow-up.
• Promptly communicate incidents, equipment or pager problems, security concerns, and telephone directory updates to the Department of Public Safety.
• Assist patients with entering and exiting vehicles, keep arrival areas stocked with wheelchairs, and proactively offer help to those who need assistance.
• Complete clerical tasks and accurate computer entries, follow verbal and written instructions, and provide desk coverage in a busy environment.
• Monitor surveillance cameras and weapon detection system areas. Report suspicious activity to Safety and Security Officers, the Supervisor of Safety and Security, and/or the UAMS Police Department.
• Work a flexible schedule as needed to maintain hospitality coverage and carry a UAMS pager or phone when required.
• Complete cross-training to provide coverage across assigned positions and service areas.
• Perform other duties as assigned.

Salary Information:

Commensurate with education and experience.

Required Documents to Apply:

ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes