- Location
- USA - PA - Collegeville, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Seniority
- Director
- Experience
- 8+ years
- Education
- PhD
- Closing date
- Today
- Source
- Workday
Description
WHY PATIENTS NEED YOU
The Director, FinOps Platform Delivery will lead delivery of the FinOps products and platforms that give Pfizer Digital visibility into technology spend and artificial intelligence (AI) consumption, beginning with the AI Consumption Dashboard (AICD).
The Digital FinOps Service is a new capability that will provide visibility into technology spend across Pfizer Digital’s federated landscape, spanning cloud, artificial intelligence, software-as-a-service, data platforms and internally built services. It will establish a consistent understanding of what is being spent, where and by whom, providing the foundation for allocation, showback and optimization across Digital.
WHAT YOU WILL ACHIEVE
You will be accountable for turning the FinOps roadmap into reliable, well-run releases. You will decide what ships in each release, and own delivery planning, release readiness, support operations, and the processes and documentation that allow the platform to scale beyond its current team.
Working in partnership with the Director, FinOps Data Foundations, who sets the technical and data direction, you will own the relationships with the platform teams, data source owners, Finance and business stakeholders that the platform depends on and serves. You will ensure that user feedback, support issues and dependency risks are captured, triaged and acted on.
You will lead the product ownership and data integration roles on the delivery team and will be accountable for predictable delivery, stakeholder confidence and adoption as the platform moves from launch to an established enterprise service.
HOW YOU WILL ACHIEVE IT
- Platform Delivery Leadership: Own end-to-end delivery of the AI Consumption Dashboard (AICD) and other FinOps platform initiatives. Translate the FinOps roadmap into release plans, milestones and measurable outcomes; manage scope, schedule, risk and dependencies; and be accountable for releases landing on time and to an agreed quality bar.
- Product Direction and Release Scope: Set backlog priorities and decide what ships in each release, based on user feedback, adoption data, business value and technical constraints. Partner with the Director, FinOps Data Foundations on trade-offs between new capability and foundational data work, and keep sponsors aligned on the roadmap.
- Stakeholder and Platform Relationship Management: Own relationships with the platform teams and data source owners whose usage and cost data feed the FinOps platform, and with the Finance, business and Digital leaders who rely on it. Lead resolution of cross-team issues such as pipeline failures, upstream platform changes and new data source onboarding, and act as the primary point of contact for teams seeking to use FinOps data or capabilities.
- User Support, Feedback and Triage: Establish and run the intake, triage and resolution process for support tickets, access requests and user feedback. Set service expectations, route issues to the right owners, track them to resolution, and turn recurring themes into backlog priorities.
- Delivery Process and Documentation: Define the operating rhythm for the delivery team, including release management, user acceptance testing, change management and go/no-go readiness. Ensure that runbooks, release notes, user guides, support procedures and decision records exist, are current, and allow the platform to operate without dependence on any one individual.
- Service Operations and Adoption: Own platform service health from the user’s perspective, including availability, data freshness communication, onboarding and enablement. Prepare the platform to operate as an enterprise service with clear service definitions and onboarding paths for new consuming teams. Define and report adoption, satisfaction and delivery metrics to leadership.
- Team Leadership: Lead and develop product ownership and data integration colleagues and direct contingent delivery resources. Set clear direction and expectations, remove blockers, and build a team that can scale delivery across multiple FinOps initiatives.
- Continuous Improvement and Innovation: Improve delivery flow, quality and predictability through regular retrospectives and measurement. Evaluate automation and AI capabilities for support, documentation and delivery workflows, and ensure that AI-assisted outputs are subject to appropriate evaluation, human review and verification.
QUALIFICATIONS
Must-Have
- Applicant must have a bachelor's degree with at least 8+ years of experience.
- Relevant experience in technology delivery, product or platform management, or digital program leadership.
Nice-to-Have
- Master's degree with at least 7+ years of experience; OR a PhD with 5+ years of experience, OR a MD with 4+ years of experience.
EXPERT-LEVEL SKILLS
- Delivery Leadership: You have led delivery of complex data, analytics or platform products in a large, matrixed organization, from planning through release and ongoing operation.
- Problem Solving: You bring strong analytical and problem-solving capabilities and can create clarity and practical next steps when issues span multiple teams and systems.
- Stakeholder Management: You build and sustain working relationships with platform owners, Finance, business and senior Digital leaders, and resolve cross-team issues without direct authority.
- Agile Delivery and Release Management: You run agile delivery practices, backlog management, release planning, user acceptance testing and go/no-go governance at enterprise scale.
- Product Prioritization: You balance user needs, business value and technical constraints to set priorities, and explain trade-offs clearly to sponsors and delivery teams.
- Platform Commercialization: You have taken an internal platform or service from initial launch to broad enterprise adoption, including onboarding, service definition and consumption or chargeback models.
- Service Management: You have established support, intake and triage processes, service levels and escalation paths for enterprise platforms or data products.
- Process and Documentation: You put in place the processes, documentation and controls that let a platform scale beyond its founding team and meet audit and compliance expectations.
PRACTITIONER-LEVEL SKILLS
- Technology Financial Management: You understand technology financial management, cost and usage analytics, software-licensing governance or consumption-based technology spend.
- Data Literacy: You understand data pipelines, data quality and data models well enough to diagnose issues, assess impact and communicate it accurately to users and stakeholders.
- Security and Compliance: You understand access control, privacy and compliance requirements for enterprise data platforms, including role-based access to sensitive cost data.
- AI and Agent Literacy: You understand large language models and AI tools well enough to evaluate where they can improve support, documentation and delivery workflows, and the controls they require.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
OTHER JOB DETAILS
- Last Date to Apply for Job: November 19, 2026
- Additional Location Information: NA
- Eligible for Relocation Package – NO
- Secondment 12 months
- If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment. Please refer to the Fleet Policy and Procedures document for more information.
- There will be no change to your current work location.
- Position is considered Flexible, and colleagues are expected to comply with Log In For Your Day (LIFYD) requirements at site location (e.g. about 2.5 days a week in office).
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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