Marine Dispatcher

Description

Marine Dispatcher

Reports to: Logistics Manager Effective 01/01/2020

Department: Marine Operations Non-Exempt

Coordinated all work-flow logistics for 12 hours watch for the unloading/ unloading of liquid cargo. Schedule, prioritized workflow based on customer orders, established priorities, standing orders, and availability of personnel, equipment resources. Knowledge of tank-barge, ship and terminal-refinery operations. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Duties & Responsibilities

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Schedule and dispatch personnel to appropriate locations according to customer requests, specifications, or needs.
• Relay orders, messages, and information to or from and/or to Customer, Field Supervisor or Tankerman using telephones and two-way radios.
• Confer with customers or supervisors to address questions, problems or requests to service or equipment.
• Advise appropriate parties regarding job delays, work order discrepancies, and/or hazards.
• Record and maintain files and records of customer requests, work performed, expenses, and other dispatch related information.

Success Factors

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Service Orientation - Delivering the best possible service for your customers.
• Critical Thinking - Objective analysis and evaluation of an issue in order to form a judgement.
• Time Management - The ability to use one's time effectively or productively, especially at work.

Physical Demands

• Must be able to lift and carry equipment and supplies weighing up to 10 pounds.
• Requires repetitive motion, hearing, talking, grasping, sitting, bend, stoop and reach.
• Ability to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading, as well as peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

• Environment - Office

Technology

• Employee Information Management Systems - QuickBase
• Microsoft Office Suite - Proficient knowledge of Microsoft Word, Excel, Power Point and Outlook.

Tools

• Desktop Computer
• Printer and/or Fax Machine
• Multi-line Phone System
• Two-Way Radio

Requirements

Minimum Qualifications

• Experience - 1-2 years of dispatch experience required.
• Self Control - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Attention to Detail - Job requires being careful about detail and thorough in assigning orders and completed job notes.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.