- Location
- Four Seasons Resort Napa Valley, United States of America
- Type
- Part-time
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.About the role
The Turndown Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Turndown Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels.
What you will do
- Clean and/or refresh guest rooms as assigned by management and in accordance with hotel standards. Complete deep cleaning of rooms as allocated by Supervisors/managers.
- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.
- Receive and complete all guest requests - extra pillows, blankets, towels, etc.
- Prepare unoccupied rooms for turndown for arriving guests.
- Close drapes, reduces lighting, turns music on, and prepares bed. Restock towels and used amenities such as shampoo, lotions, cotton balls, etc.
- Immediately report and hand into Housekeeping Office any property or guest keys found in ‘check out’ rooms.
- To keep linen rooms, tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order;
- Report to Supervisor/manager the rooms which do not require service or which have DND signs in his / her assigned area.
- Communicate/report room and resort deficiencies - missing items from rooms e.g. bathrobes, soap dishes. Also communicate to manager if work assignment is finished early for direction.
- Remove all garbage and recyclable items and place in the appropriate bins inside the service area.
- Report any damages/repairs/maintenance inserted in HotSOS or to manager.
What you bring
- Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.
- Knowledge and the ability to operate cleaning equipment
- Ability to read and speak English
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
What we offer:
- Hourly: $26.52
- Complimentary Employee Meals
- 401k Retirement Plans
Schedule & Hours
- Part Time availability
- Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs
To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [email protected].
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.