- Location
- Remote - United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Crisis Intervention
- Seniority
- Lead
- Experience
- 25+ years
- Visa
- Not sponsored
- Source
- Lever
Description
Role: Team Lead
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Manager of Crisis Services
Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.
Classification: Exempt Full Time
Union Role? No
Salary Range: Starting at $70K
Summary:
The Team Lead has oversight and responsibility for operations support TrevorText, TrevorChat, and TrevorLifeline (our life-affirming crisis services programs for LGBTQ+ youth). You will oversee a team of Direct Service staff to ensure our counselors are providing the highest quality life-affirming support to our text, chat and phone users. You will manage a team providing coaching, feedback, development, and communication of goals in 1:1 and team spaces, with ultimate accountability for team performance, including ensuring that our values and mission are being upheld. Our crisis services operate 24/7 and Team Leads will be expected to work a non-traditional schedule that includes late nights, early mornings, and/or weekends.