Universal Banker II

Description

Overview:

Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives.

Primary Responsibilities:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:

• Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc.
• Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support.
• Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets. 
• Open new business and consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements.
• Aid customers in applying for credit cards, auto loans, and other lending products by explaining credit terms, interest rates, and repayment options, conduct basic loan pre-qualifications as necessary.
• Assist in daily balancing of the branch and ATMs and oversee balancing procedures. Balance cash at the end of the day and participate in the branch settlement.
• Ensure that transactions are processed, and the proper documentation is completed in compliance with applicable laws and regulations.
• Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Bank’s mission of being a dedicated and responsible corporate citizen.

Other Responsibilities:

Perform related and unrelated duties as may be required.

Requirements

• High School diploma or equivalent.
• Minimum of one year experience in a cash handling, customer service, administrative, or related role.
• Previous banking experience fulfilling consumer and business customer needs strongly preferred.
• Must have or willing to obtain a Notary Public Licensure.
• Strong customer service, communication, problem solving and organizational skills. 
• Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency.
• Understanding of basic social media concepts and willingness to incorporate into retail banking culture.
• Proficiency with MS Office applications and the ability to adapt to new software systems. 
• Schedule will include extended and/or weekend hours.

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled

Member FDIC/DIF

PM21