Release of Information/Outpatient Imaging Clerk

Description

Job Summary:

Locates, copies, logs and mails/ faxes requested information for release when proper authorization is obtained. Responds to requests by performing duties in accordance with established hospital, departmental and HIPAA guidelines. Retrieves information from scanned records as requested. Also mails monthly Mortality and SCI/TBI reports to the State Dept. of Health.

Duties/Responsibilities:

• Responsible for coordinating the release of information to all requestors, including patients, physicians, other health care providers, insurance companies, interdepartmental requests (ER, Medical Unit), and lawyers, in accordance with hospital policy, State, Federal and HIP AA laws. Maintains a log of all records requested and released.
• Verifies authorizations in accordance with hospital policy, State, Federal & HIP AA laws.
• Responsible for upholding security and confidentiality regulations for record access and review. Alerts Director of any unusual requests.
• Copies records requested and releases copies to requesters as well as billing statements when indicated. Also performs follow-up procedures for payment not received for requested records.
• Receives incoming calls to department and routes them accordingly.
• Documents status of medical record requests for better communication with the Business Office.
• Mails monthly Mortality and SCI/TBI reports to the State Dept. of Health.
• Assists in other areas of the Department as needed.

Requirements

Required Skills/Abilities:

• Knowledge of authorization processes, record release procedures, and the appropriate handling of protected health information (PHI).
• Excellent customer services skills to promote positive experiences for patients and healthcare providers
• Commitment to patient confidentiality
• Ability to manage multiple requests, prioritize tasks, and keep a system for tracking records and authorizations.
• Familiarity with electronic health records (EHR) systems
• Strong organizational skills; effective communication and writing skills
• Effective telephone skills
• Eager to learn and take on new roles, duties, and challenges.
• Collaborate effectively with others

Education/Licensure Requirements:

• High school graduate / Associate' s degree or certificate in Office or Medical Office management preferred

Experience Requirements:

• Secretarial/ clerical experience, knowledge of medical terminology helpful.
• Experience with public interaction, typing, computer and telephone skills.

Physical Requirements:

• Cannot have physical limitations that would prevent long periods of sitting
• Must be able to lift 10 pounds in weight.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.