Patient Navigator - Caldwell Cleveland

Want to be a part of a team that's making a difference across the Treasure Valley? Terry Reilly provides quality, integrated medical, dental and behavioral health services to everyone, regardless of income or insurance status. This is only made possible through our mission-driven, talented team. Because we support and value your time in and out of the office, it is important to us that our staff is given a healthy work-life balance.

GENERAL RESPONSIBILITIES

This role works closely with outreach, medical providers, and primary care teams to provide short-term care coordination to improve their health and general well-being through the coordination of care and services available at Terry Reilly under the supervision of the outreach dept. This position works to improve quality, increase patient engagement by helping the patients address the barriers to access care to keep patient active in their care. This position requires the ability to investigate and resolve discrepancies, think critically and analytically, and communicate effectively.

MINIMUM QUALIFICATIONS

The following minimum qualifications are required for this position. All required education, licensure, certifications, registrations, and other job specific credentials must be obtained and successfully verified prior to the employee's start date.

1. High School Education or equivalent
2. 1 year experience in a primary care setting, social services, or community-based field.
3. CHW Certification or the ability to become certified within 1 year.
4. Good understanding of health care delivery including insurance eligibility, enrollments, attribution and use of a medical home.
5. Experience with case management for complex patients with barriers to care
6. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community both in person and over the phone.
7. Comfortable with and successful at public speaking.
8. Knowledge of community agencies and resources and ability to connect patients with services.
9. Skill in use of personal computers and related software applications, including but not limited to: Microsoft Office Suite, EHR and web applications.
10. Available for regular weekend and evening duties and multiple non-traditional work sites such as outreach events and home visits.
11. Ability to work independently with minimal supervision and use sound judgment.
12. Well-organized, creative, flexible, open-minded and able to manage several tasks simultaneously.

PREFERRED QUALIFICATIONS

1. Bachelor's Degree in health promotion or other health related field, education, communication, or social services.
2. Experience working within a primary care setting.
3. Bilingual in English and Spanish.
4. Knowledge and experience with health promotion
5. Experience working with underserved and/or aging patient populations.
6. Experience with Medicare and major insurance carrier regulations, procedures, and benefit plans.
7. Experience using Electronic Health Record Systems (EPIC preferred), including scheduling.

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.