Reservations Officer - Amanoi

Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.

Role

The Reservations Officer is responsible for managing all guest reservations and booking inquiries accurately, efficiently, and professionally. The role ensures guests receive prompt and accurate information about the hotel, maintains reservation records, coordinates with operational departments, and supports revenue growth through upselling. As one of the first points of contact, the Reservations Officer helps create a positive first impression and delivers excellent customer service throughout the reservation process.

Responsibilities

• Handle room reservations and inquiries via phone, email, and online channels promptly.
• Provide accurate information on room types, rates, packages, promotions, and hotel facilities.
• Maintain accurate reservation records and ensure correct room allocation based on guest requests.
• Review and confirm reservations to ensure complete and accurate booking details.
• Coordinate with Front Office, Sales, Housekeeping, and other departments for smooth guest arrivals.
• Resolve guest concerns professionally and escalate issues when necessary.
• Upsell rooms, packages, and hotel services to maximize revenue.
• Maintain professional communication and represent the hotel positively.

Requirements

• Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.
• At least 1 year of experience in Reservations, Front Office, or a similar role in luxury or 5-star resorts
• Good spoken and written English; additional languages are an advantage.
• Proficiency in Opera PMS or similar hotel reservation systems.
• Strong communication, organizational, and customer service skills.
• Detail-oriented with excellent accuracy in reservation handling.
• Able to work under pressure, meet deadlines, and collaborate effectively within a team.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. 

• Aman Global Complimentary Night Program.
• Shared accommodation with full board at the Colleagues' Cafeteria.
• Laundry service.
• 12 Annual Leave Days.
• 44 hours per week and 11 public holidays a year.
• PTI Health Care Package for Employee and Immediate Family Members.
• Competitive Remuneration Package.
• Learning and development programmes through Aman.
• Year-end Bonus.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.