Guide - Freialand-6

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will meet, greet and support our visitors and clients to ensure they have a safe and enjoyable experience during their visit to the attraction.

How you will contribute

You will:

• Act as the first point of contact for all visitor enquires and serve as ambassador for the business with a good level of knowledge in all areas of the attraction, taking the opportunities to upsell products and services. Contribute to continuous improvement initiatives
• Meet, great and direct visitors in an allocated area of the attraction in a helpful and friendly manner
• Deliver information to visitors through presentations and demonstrations, and offer and provide visitors with accurate advice, guidance and information about the attraction
• Along with colleagues, maintain a safe environment for visitors, ensuring adherence to our health and safety policy and procedures and assist in emergencies and/or evacuation of the attraction as directed by team leader/manager
• Follow and implement all company policies, procedures and standard operating procedures, including cash handling
• Escalate concerns/visitor complaints to the team leader/manager

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Excellent social interaction and communication skills and experience working with members of the public
• Able to adapt quickly to changing situations and have a flexible approach
• Thrive in giving excellent customer service to individuals and groups
• Confident with presenting/demonstrating/public speaking
• Enjoy working as part of a team and being able to work independently without supervision
• Have a naturally courteous nature
• Eye for detail

More about this role

We offer: 

• Beneficial discounts in employee stores 

• Fully equipped gym and company sports club 

• The opportunity to rent company cabins 

• Free parking and charging stations for electric cars.

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz  Europe GmbH, Switzerland.

No Relocation support available

Business Unit Summary

What makes working at Mondelēz International so special? Many things. The iconic brands and global nature of our business. The continuous innovation and endless opportunities to grow. The chance each day, to put a smile on people’s faces. We are the world’s leading maker of chocolate, biscuits, candy and gum with outstanding brands like Alpen Gold, Oreo, Milka, Yubileynoye and Halls.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Customer Support

Administration Services