Service Manager - HVAC

UK Service Manager – HVAC

About Us 

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. 

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. 

About the role

We are seeking an experienced and commercially focused UK Service Manager - HVAC to lead and grow our HVAC service operations across the UK. This role has full responsibility for the operational and financial performance of the UK HVAC service business, including ownership of a circa £10M P&L, resource planning, customer satisfaction, safety performance, and the delivery of sustainable business growth.

Leading our service teams in Aberdeen and Basildon, you will ensure exceptional customer service across the Oil & Gas, Commercial Marine, and Naval/Defence sectors. Working closely with Sales Leadership, you will drive growth initiatives to increase market share, expand service revenue, and strengthen customer relationships.

The ideal candidate will be a proven operational leader with a track record of delivering profitability, developing high-performing teams, and driving business growth within technically complex environments.

What We Can Offer  

• Competitive salary
• Bonus incentive
• Company vehicle
• Single cover private medical insurance
• 25 days paid holidays + BH and sick pay.
• Comprehensive benefits package including 7% match pension, free life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative ethos
• Career development through various career ladders

Key Responsibilities

Business & Financial Leadership

• Own the UK HVAC Service P&L, delivering revenue, margin, and cash flow targets.
• Develop annual operating plans and forecasts aligned to business objectives.
• Drive productivity, cost control, service efficiency, and profitability.
• Maximise service contract performance and improve working capital through effective invoicing, collections, and inventory management.

Operational Leadership

• Lead and develop service operations across Aberdeen and Basildon.
• Ensure effective deployment of engineering resources to deliver outstanding customer service.
• Implement best practices to improve responsiveness, quality, and operational efficiency.
• Maintain the highest standards of health, safety, quality, and regulatory compliance.

Growth & Strategy

• Partner with Sales Leadership to deliver sustainable business growth.
• Identify and pursue opportunities across the Oil & Gas, Commercial Marine, and Naval/Defence sectors.
• Drive service contract renewals, upgrades, lifecycle agreements, and aftermarket opportunities.
• Support the development of new service offerings and strategic market initiatives.

Customer Management

• Build strong relationships with key customers, shipowners, operators, EPC contractors, consultants, and defence stakeholders.
• Act as the senior escalation point for customer issues.
• Ensure consistently high levels of customer satisfaction and retention.
• Represent the business at customer meetings, strategic reviews, and industry events.

People Leadership

• Lead, coach, and develop a high-performing service organisation.
• Foster a culture of safety, accountability, continuous improvement, and customer excellence.
• Support recruitment, succession planning, and employee development.
• Promote collaboration across operations, sales, engineering, and support teams.

Health, Safety & Compliance

• Champion a safety-first culture across all service activities.
• Ensure compliance with company policies, customer requirements, and industry regulations.
• Lead investigations and corrective actions relating to safety, quality, and operational incidents.
• Drive continuous improvement in health, safety, and environmental performance.

What we look for

Essential Experience

• Proven experience leading HVAC service operations within industrial, marine, offshore, defence, or similar sectors.
• Strong commercial background with P&L ownership and a track record of growing revenue and profitability.
• Experience managing multi-site operations and remote teams.
• Success building strategic customer relationships and driving service growth.
• Strong people leadership with a focus on team development and performance.

Knowledge & Skills

• Strong understanding of HVAC service operations and aftermarket service models.
• Knowledge of the Oil & Gas, Commercial Marine, and/or Defence sectors.
• Commercial, financial planning, and business management expertise.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong problem-solving skills with the ability to drive continuous improvement.

Qualifications

• Degree in Engineering, Business Management, or a related discipline preferred.
• Professional management qualification desirable.
• Health & Safety certification advantageous.
• Full UK driving licence.

If you have the commercial, operational, and leadership experience to drive a successful HVAC service business, we'd love to hear from you. Apply today and discover how Johnson Controls can support the next stage of your career.

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