Key details

Job Title: Senior Sales Negotiator
Location: Shawlands, Glasgow
Department: Sales
Reports to: Associate Director
Direct Reports: None

About the role

We’re looking for an enthusiastic and commercially minded Senior Sales Negotiator to join our busy Glasgow Shawlands team.

This is a fantastic opportunity for someone who loves property, enjoys building relationships and thrives on delivering a first-class customer experience. You’ll be involved throughout the sales journey, supporting buyers and sellers from the early stages of marketing and viewings right through to negotiation and completion.

You’ll play an important part in the success of the branch, developing strong relationships with clients and buyers, spotting new business opportunities and helping us continue to grow our presence in the local market.

About you

You’ll be a confident communicator and natural relationship builder who enjoys working with people and getting results.

You’ll bring energy, enthusiasm and a genuine commitment to providing an exceptional service. You’ll be comfortable balancing customer relationships with the commercial side of the role, proactively following up on opportunities and helping turn enquiries into successful sales.

You will have experience within estate agency or property sales, strong sales instincts and a desire to develop your knowledge and career.

You’ll be someone who:

• Builds rapport quickly and creates lasting relationships with clients and buyers
• Communicates confidently, professionally and positively
• Takes ownership and follows opportunities through
• Is commercially aware and motivated by achieving results
• Has a genuine interest in the Glasgow property market
• Enjoys working collaboratively as part of a successful team
• Is organised and comfortable managing a busy workload
• Embraces technology and understands the value of accurate CRM and customer data
• Looks for ways to continually improve the customer experience

For more experienced candidates, we’d also love you to bring the confidence to share your knowledge, support colleagues and be a positive role model within the wider team.

Key responsibilities

• Deliver an outstanding experience for buyers and sellers throughout every stage of the sales journey. 
• Build strong, trusted relationships with clients and customers, understanding their needs and identifying opportunities to add value. 
• Manage sales activity effectively from instruction through to completion, keeping clients informed and engaged throughout. 
• Negotiate confidently and professionally to achieve the best possible outcomes for our clients. 
• Proactively generate and follow up new business opportunities, helping to build both immediate instructions and a strong future pipeline. 
• Support the Associate Director and wider team in delivering the branch business and marketing plans. 
• Develop your knowledge of the Shawlands and wider Glasgow property market, using your local insight to support customers and identify opportunities. 
• Build relationships with local property professionals and relevant business contacts to strengthen referral opportunities. 
• Use the CRM confidently and consistently, maintaining high-quality customer data and using it to drive follow-up activity and performance. 
• Support local marketing, networking, canvassing, social media and customer review activity. 
• Work towards personal and branch KPIs, with a focus on conversion, customer experience and sustainable growth. 
• Actively seek and respond to customer feedback, helping the team continually improve the service we provide. 
• Maintain high professional and compliance standards, including requirements relating to Anti-Money Laundering, Data Protection and consumer protection.

Key requirements

Essential

• Driving licence
• Minimum of 3 years’ experience in a property sales role in the local market
• Proven ability to achieve targets
• Proven ability to use a CRM and accurately capture and effectively use customer data
• Proven ability to deliver an exceptional customer experience
• Competent in the use of MS Office tools

Desirable 

• Degree level education Property related professional qualifications (e.g. RICS etc)

Competencies

• Negotiation
• Problem solving
• Positive Mindset
• Planning and Organising
• Customer focused
• Effective communicator
• Collaboration

What we offer

How to apply

If this opportunity appeals to you, we’d be delighted to hear from you. Please submit your CV along with a brief cover letter telling us a little about yourself.