Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Area Manager Director leads revenue generation and operations across multiple branch offices in the Inland Empire. This is a full-time, in-person role based in Riverside, California, reporting directly to the Division Operations RVP. The Director leads branch managers and, as applicable, title, escrow, Sales, and support functions; partners closely with Sales; and translates division strategy into clear goals and consistent execution.

Key Responsibilities

• Accountable for area revenue, budgeted results, operational performance, customer experience, and compliance. Uses performance data to identify gaps, allocate resources, and drive results.
• Leads workforce planning and staffing across the area. Hires and develops leaders and employees; sets expectations; conducts performance reviews; provides feedback and coaching; administers compensation; and addresses performance concerns.
• Partners with the RVP, Sales, and senior leaders to align market priorities, resolve regional issues, and execute initiatives that support business goals.
• Develops and implements operational improvements in areas such as process standardization, quality, safety, customer experience, and site or facility needs.
• Ensures teams are properly trained and follow company policies, procedures, and applicable regulatory and statutory requirements.
• Evaluates and applies data, technology, automation, and AI responsibly to improve efficiency, service, and quality while preparing the workforce for evolving business needs.

Experience, Skills, and Education

• 10+ years of progressive management or leadership experience, including 5+ years of directly related experience in title, escrow, or related operations.
• Demonstrated success leading managers or teams across multiple locations and delivering business results.
• Strong strategic planning, communication, decision-making, problem-solving, collaboration, and employee development skills.
• Ability to monitor performance, manage resources, lead complex initiatives, and use data and technology to improve operations.
• Bachelor’s degree in business or a related field preferred; an equivalent combination of education and relevant experience will be considered.

This position is eligible for bonus pay and/or incentives for production or other goals.  This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Pay Range: $170,900.00 - $227,900.00 Annually

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.