Description

IT Specialist

Vantageworks on behalf of The Providence Groups | White House, Tennessee

Employment Type: Full-Time | On-Site with Regional Travel
Compensation: $25.00–$30.00 per hour

Join a Team That Makes a Difference!

Vantageworks, LLC on behalf of The Providence Groups is seeking a motivated, solutions-oriented IT Specialist to join our growing team in White House, Tennessee!

We are looking for a technology professional who enjoys solving problems, supporting people, and finding innovative ways to improve how we work. This position offers a unique opportunity to combine hands-on IT infrastructure support with cloud administration, technical troubleshooting, and emerging technology initiatives.

Position Overview

The IT Specialist plays an important role in maintaining and improving our organization's technology infrastructure across multiple locations. Working closely with the IT Manager, this position supports network operations, Microsoft cloud environments, employee technology needs, and initiatives focused on automation, AI, and operational efficiency.

What You'll Do

IT Infrastructure & Network Support

• Maintain and troubleshoot network infrastructure, including switches, firewalls, wireless access points, and cabling.
• Travel to company locations for equipment installations, infrastructure upgrades, and on-site technical support.
• Configure and troubleshoot network connectivity, DNS, IP addressing, VLANs, and Wi-Fi.
• Maintain accurate documentation of network configurations and infrastructure changes.

Systems Administration & Security

• Administer Microsoft 365, Azure, Entra ID, Intune, and Active Directory environments.
• Manage user accounts, permissions, device compliance, and security configurations.
• Support cybersecurity practices, including multifactor authentication, conditional access, and incident response.
• Deploy, maintain, troubleshoot, and manage computers and other IT equipment.

Technical Support & Innovation

• Respond to employee support requests and resolve hardware, software, and connectivity issues.
• Maintain accurate service tickets, IT inventories, and equipment records.
• Provide technology training and guidance to employees.
• Partner with the IT Manager to improve processes, automate workflows, and explore AI-driven solutions.
• Research and recommend technology improvements that enhance efficiency and reliability.

Why Join The Providence Groups?

• Competitive Pay: $25.00–$30.00 per hour
• Opportunity to Work Across a Variety of IT Systems and Technologies
• Hands-On Experience with Cloud Infrastructure and Network Operations
• Exposure to Automation, AI, and Technology Innovation
• Collaborative Environment with Opportunities for Professional Development
• Meaningful Work Supporting Teams Across Our Organization

Build Solutions. Support People. Make an Impact!

At The Providence Groups, technology plays an essential role in helping our teams work efficiently and effectively. As an IT Specialist, your contributions will support the people, systems, and operations that keep our organization moving forward.

If you're a resourceful problem-solver who enjoys both hands-on technology and helping others succeed, we encourage you to apply today!

This position requires regular travel to company locations, occasional overnight stays, and the ability to perform equipment installation and maintenance tasks, with or without reasonable accommodation.

Apply Today!

The Providence Groups is an Equal Opportunity Employer.

Requirements

Required Skills & Qualifications

• 2–4 years of relevant IT experience, supported by applicable certifications and/or a degree in Information Technology, Computer Science, or a related field.
• Proficiency with Microsoft 365, Microsoft 365 Admin Centers, and Azure cloud services.
• Familiarity with Microsoft Entra ID, Intune, Active Directory, Windows policy management, and Microsoft Teams.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and firewall configuration.
• Working knowledge of macOS and Linux environments.
• Ability to independently diagnose and resolve technical issues with minimal supervision.
• Strong organizational skills and ability to prioritize multiple projects and support requests.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts and solutions clearly to nontechnical employees.

Preferred Skills & Experience

• Experience installing, configuring, and troubleshooting networks using Ubiquiti UniFi or Cisco Meraki.
• Experience with Freshservice and Notion.
• Familiarity with Microsoft Fabric, Dynamics, and Power Platform.
• CompTIA Network+, ITIL Foundation, or similar industry certifications.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to travel regularly to local or regional company facilities for technical support, equipment setup, maintenance, and troubleshooting, potentially requiring overnight stays.
• Ability to lift up to 15 pounds at times.
• Occasional stooping, bending, reaching, and climbing to secure cords, hardware, and computer accessories.