Description

POSITION SUMMARY

The Development Liaison supports the mission, goals, and strategic plan of the Nevada Donor Network, Inc. (NDN) by supporting the development, implementation, maintenance, and evaluation of educational and development strategies designed to increase organ and tissue donation. The Development Liaison also serves to promote effective communication with relevant stakeholders to facilitate donation. 

ESSENTIAL FUNCTIONS

Essential Functions Statement(s):

· Policies and Procedures

o Follows Policies and Procedures to ensure compliance with rules and regulations from governing and regulatory agencies

o Participates with Donation Development responsibilities for American Association of Tissue Banks (AATB) and Centers for Medicare and Medicaid Services (CMS) inspections and accreditation

· Establishes and maintains a positive effective working relationship with:

o Internal stakeholders, specifically including department leadership, the NDN management team, Education and Training, Communications and Community Engagement, Organ Services, Family Services, Tissue Services, and Donation Services departments

o External stakeholders in the donation continuum in the NDN Donation Service Area (DSA) 

· Position duties

o Serves as the primary liaison between Nevada Donor Network (NDN), Coroner/Medical Examiner (C/ME) offices, hospitals, first responders, funeral homes, healthcare professionals, and other assigned partner organizations.

o Supports donor referrals, authorization/permission processes, case coordination, and referral management activities in accordance with current standards of practice.

o Responds to real-time donation activity, providing on-site and remote support during referrals and donor cases; addressing barriers, facilitating resolution of issues, and communicating case updates to key stakeholders and leadership.

o Coordinates donor logistics including transportation, identification, release, maintaining chain of custody, and other activities necessary to ensure efficient and compliant donor management.

o Supports daily Donor Care Unit (DCU) operations, including donor intake, case coordination, continuity of operations, and donor release processes; maintaining chain of custody.

o Maintains accurate and timely documentation in iTransplant and other required systems, ensuring donor records, case data, partner information, activity tracking, and reporting are complete and compliant.

o Establishes, develops, and maintains productive relationships with assigned hospitals, C/ME offices, and other referral partners through routine visits, outreach, responsiveness, and ongoing collaboration.

o Conducts partner needs assessments, hospital surveys, post-donor surveys, after-action reviews, and outcome reporting to identify opportunities for process improvement and strengthen partner satisfaction.

o Plans, develops, and delivers education, training, presentations, orientation programs, continuing education opportunities, and resource materials for hospital staff, physicians, first responders, and other referral partners.

o Supports partner compliance with donation regulations, standards, policies, and best practices through education, consultation, process improvement initiatives, and operational support.

o Coordinates and manages partner resources, supplies, educational materials, events, and outreach activities to support donation program objectives.

o Identifies operational, partner, and donor-related challenges; develops solutions and collaborates with internal and external stakeholders to ensure timely resolution.

o Communicates effectively with Administrators on Call (AOCs), department leadership, partner champions, and interdisciplinary teams regarding case activity, partner needs, operational concerns, and opportunities for improvement.

o Participates in departmental meetings, committees, quality improvement initiatives, special projects, community events, and organizational programs that support NDN's mission and strategic objectives.

o Maintains confidentiality and complies with all NDN policies, procedures, regulatory requirements, safety standards, and NDN's Motor Vehicle Driving Policy.

o Performs other duties and special projects as assigned by leadership.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

POSITION QUALIFICATIONS

Competency Statement(s) – Position Specific

· Accuracy - Ability to perform work accurately and thoroughly.

· Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

· Conflict Resolution - Ability to deal with others in an antagonistic situation.

· Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

· Detail Oriented - Ability to pay attention to the minute details of a project or task.

· Effective Communicator – Able to extend conversational content and ensure it is received and understood by someone in the way it was intended with a goal of creating a common perception, changing behaviors and acquiring information.

· Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

· Organized - Possessing the trait of being organized or following a systematic method of performing a task.

· Responsible - Ability to be held accountable or answerable for own conduct.

· Self-Confident - The trait of being comfortable in making decisions for oneself.

· Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Competency Statement(s) - Company Specific

· Understand and commit to the following:

o Organizational Core Purpose: To save and heal lives. 

o Core Values: Relentless, Joyful, Selfless. 

o Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time

· Team Builder - Ability to convince a group of people to work toward a goal

· Communication, Oral - Ability to communicate effectively with others using the spoken word

· Communication, Written - Ability to communicate in writing clearly and concisely

· Accountability - Ability to accept responsibility and account for his/her actions

· Judgment - The ability to formulate a sound decision using the available information

· Adaptability - Ability to adapt to change in the workplace

· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

· Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards or legislation

SKILLS & ABILITIES

Education: Bachelor's Degree (four-year college or university) in business, marketing, a field of science, or similar area of study preferred. An equivalent combination of education, training, and relevant work experience may be considered in lieu of a degree.

Experience: Customer service, healthcare or education

Computer Skills: Proficient in MS Office programs and open to learning electronic medical record systems

Certificates & Licenses: None

Other Requirements: Comfortability working with decedents.