Retail Regional Manager-(Convenience Stores)

Description

Join a GROWING Family-Owned Company. 

Join a family-owned company with a growing footprint across the region. At Northdale, you'll lead high-performing teams, drive operational excellence, and help fuel our continued growth while enjoying outstanding benefits, career growth, and a culture that values people first.

The Regional Manager is responsible for the operational performance, profitability, and team development of an assigned region of convenience stores. This role partners closely with the Director of Retail Operations to drive sales growth, maintain operational excellence, develop talent, and ensure a consistent customer experience across all locations.

The Retail Regional Manager serves as a strategic leader and coach, providing guidance and support to Store Managers while fostering Northdale's culture of accountability, passion for winning, forward-thinking, and a boldly optimistic attitude. This position plays a critical role in achieving company objectives through strong leadership, financial management, operational oversight, and employee development.

What Success Looks Like in This Position

A successful Retail Regional Manager is a visible, engaged leader who drives operational excellence, develops high-performing teams, and delivers strong business results across their assigned region.

Success in this position includes:

• Building and maintaining strong Store Manager teams with low turnover, high engagement, and a clear pipeline of future leaders.
• Consistently achieving or exceeding sales, profitability, labor, and operational performance goals.
• Creating a culture of accountability, customer service excellence, and continuous improvement that reflects Northdale's values.
• Developing Store Managers through ongoing coaching, performance management, training, and leadership development.
• Maintaining safe, clean, well-stocked, and customer-focused stores that consistently meet company standards.
• Ensuring compliance with all company policies, food safety standards, tobacco regulations, safety requirements, and other applicable federal, state, and local regulations.
• Utilizing financial and operational data to identify opportunities, solve problems, and drive business performance.
• Recruiting, retaining, and developing talented employees who contribute to the long-term success of the company.
• Building positive partnerships with employees, customers, vendors, and community stakeholders.
• Successfully executing new store openings, remodels, special projects, and operational initiatives.
• Serving as a trusted leader who embodies Northdale's culture of passion for winning, forward-thinking, accountability, and a boldly optimistic attitude.

First-Year Success Indicators

Within the first year, a successful Retail Regional Manager will:

• Establish strong relationships with Store Managers and support teams.
• Gain a thorough understanding of Northdale's operations, systems, and expectations.
• Improve or maintain key performance indicators, including sales growth, labor management, inventory controls, shrink reduction, and customer satisfaction.
• Successfully coach underperforming stores to measurable improvements.
• Strengthen management bench strength through active succession planning and employee development.
• Be recognized as a dependable leader who delivers results while fostering a positive and engaged team culture.

Requirements

Responsibilities and Duties

• Provide leadership and operational oversight for all stores within the assigned region, ensuring alignment with company goals, standards, and expectations. 
• Partner with the Director of Retail Operations and leadership team to develop and execute strategies that drive sales growth, profitability, operational excellence, and long-term success. 
• Recruit, develop, coach, and retain Store Managers and leadership talent while fostering a culture of accountability, engagement, and continuous improvement. 
• Support Store Managers in all aspects of store operations, including staffing, employee relations, training, performance management, customer service, food service, and operational execution. 
• Monitor and analyze key performance indicators, including sales, profitability, labor costs, food costs, inventory management, shrink, customer satisfaction, and overall store performance. 
• Conduct regular store visits, and audits to ensure compliance with company standards, operational procedures, safety requirements, and regulatory obligations. 
• Lead and support talent development initiatives, including onboarding, training, succession planning, leadership development, and performance coaching. 
• Drive consistent execution of company programs, merchandising initiatives, marketing promotions, and brand standards throughout the region. 
• Build and maintain strong relationships with vendors, suppliers, community partners, and internal stakeholders to support operational success. 
• Manage controllable expenses and identify opportunities to improve efficiency, productivity, and profitability across the region. 
• Coordinate facility maintenance, equipment repairs, and vendor services to maintain safe, clean, and efficient store operations. 
• Support the successful opening, acquisition, remodeling, and integration of stores within the assigned region. 
• Serve as a leader and role model by demonstrating professionalism, sound judgment, strong communication, and exceptional customer service. 
• Lead special projects and perform other duties as assigned.

Qualifications

• Bachelor's degree in Business, Management, Retail Operations, or a related field preferred.
• Minimum of four (4) years of multi-unit retail management experience preferred; convenience store experience preferred.
• Demonstrated success leading multiple locations and developing management teams.
• Advanced understanding of convenience store operations, merchandising, food service, inventory management, and labor optimization.
• Experience managing budgets, labor costs, inventory controls, and profitability metrics.
• Strong leadership, coaching, mentoring, and employee development skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving abilities with a proactive, results-driven approach.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Proficiency with retail reporting systems, labor management tools, and Microsoft Office applications.
• Strong work ethic with a commitment to continuous improvement and professional growth.
• Valid driver's license and acceptable driving record.

Travel and Schedule Requirements

• Frequent travel between assigned store locations is required.
• Must be available to work a flexible schedule, including occasional evenings, weekends, holidays, and emergency situations as business needs dictate.
• Occasional overnight travel may be required.