Supplier Assurance Specialist

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”  

Join our dynamic Strategy, Governance & Partnerships team at RAC Insurance as a Supplier Assurance Specialist. You’ll play a crucial role in ensuring that our materially outsourced services and activities align with RAC Insurance Strategy, Service Provider Management policy and procedures and regulatory requirements. This includes conducting governance oversight, supporting contract owners, and driving a strong governance culture across the organisation. 

Key Responsibilities: 

• Monitor and review Material Service Provider (MSP) arrangements/contracts ensuring adherence to SLAs and regulatory standards. 

• Provide assurance that material service provider arrangement services comply with regulatory and contractual requirements. 

• Facilitate periodic performance reviews of service provider agreements. 

• Support the review and development of key servicer provider management documents, including due diligence, service provider risk assessment, materiality assessments etc, 

• Maintain and review contingency plans for Material Service Provider (MSP) arrangements. 

• Promote awareness of service provider management policies, regulatory obligations, and prudential standards. 

• Lead initiatives to enhance governance practices and continuous improvement. 

• Support the maintenance and improvements of RAC Insurance service provider arrangements / contract repository stored in Protecht Vendor Risk Management (VRM) System   

What You’ll Bring: 

• Strong service provider or contract management and SLA development experience. 

• Prior experience in contract lifecycle management and service provision assurance is desirable. 

• An understanding of APRA standards and regulatory compliance. 

• Strong communication, negotiation, and facilitation skills. 

• Excellent organizational and analytical problem-solving abilities. 

• A proactive, results-driven mindset with the ability to manage ambiguity. 

• IT Governance and audit background are advantageous. 

• Experience in the financial services or insurance sector is a plus. 

What can we offer you? 

• A workplace culture where our people feel valued, respected and empowered 

• Work in flexible ways that meet work/life commitments and support wellbeing 

• Be part of a purpose led organisation that gives back to the WA community 

• An environment that values ongoing career development  

• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance 

• Opportunities for community engagement and corporate volunteering  

This is an exciting opportunity to support the RAC Insurance business with their service provider arrangements ensuring regulatory  and agreed service level / service delivery requirements are met.

Apply online – send us your CV showcasing what you can bring to the team. 

Applications Close COB Friday 20th November 2026.

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