NOC Engineer

Are you a technically sharp network professional who thrives on keeping critical infrastructure running? Join our NOC team as a NOC Engineer in [Location], where you'll monitor, maintain and troubleshoot Herotel's national IP Core and transmission network around the clock.
This role is perfect for a proactive, detail oriented networker who stays calm under pressure and wants to grow deep technical skills within a fast paced, 24/7 ISP environment.

What you'll do:

• Manage and maintain the accuracy of Herotel's monitoring systems across the IP Core and ISP services
• Identify, respond to and escalate faults on the IP Core and transmission network
• Handle provisioning, including IP assignment and Core and transmission network configuration
• Implement and report on scheduled and approved changes, escalating failed changes to IP Core Engineers when needed
• Maintain WIKI documentation and technical processes for NOC operations
• Assess and prioritise faults, responding or escalating as appropriate
• Commission transmission nodes and fibre transmission links to Herotel's approved standard as the network expands
• Provide first level support and monitoring of the IP Core, including capacity and route optimisation
• Support WISP integration onto the centralised IP Core and national transmission network
• Build, manage and optimise the national transmission network based on SR MPLS, including route and traffic flow management
• Assist WISPs with best practice RFC processes and internal MPLS deployments

What you'll need:

• Minimum of 3 years ISP, SP or WISP experience
• Proficiency in IP address and subnet planning and implementation, both v4 and v6
• Proficiency in routing protocols, both internal and external (OSPF, BGP, ISIS etc)
• Proficiency in L2 switching
• Strong oral, written and interpersonal communication skills
• English and Afrikaans proficiency
• Own transport, as shift work is essential in a 24/7, 365 day environment
• Ability to work shifts
• Ability to analyse and define problems, prioritise workflow, multitask and meet deadlines while remaining flexible
• Ability to stay calm under pressure, including during difficult calls or conflict situations
• Strong problem solving and decision making skills
• Proactive, self motivated approach with strong attention to detail
• High level proficiency working on Mikrotik routers and switches advantageous
• Mikrotik MPLS deployment experience advantageous
• Experience with Juniper equipment advantageous
• Proficiency in Mac OS X advantageous
• Juniper, Cisco or other relevant networking certifications advantageous
• Mikrotik certifications advantageous

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.