IT Plant Support Technician

Job Type:

Regular

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.

We believe that teamwork—collaborating and sharing perspectives—is essential to achieving the best results.

• Salary range 004: $67,800 - $84,800 (Salary will be determined based on skills, education, training & experience related to the position.)
• Monday - Friday 7am-4pm or 8am-5pm
  • Participation in a rotating on-call schedule is required. Occasional work outside normal business hours may be necessary to support operational needs.
• Medical, Dental, Vision, Life, Short and Long-term Disability Insurance 
• 401(k) with 7% company contributions 
• 3 weeks Paid Time Off
• Paid holidays and 2 floating holidays
• Paid parental leave
• Advancement Opportunities

An environment where collaboration is encouraged and valued:

We are looking for an IT Plant Support Technician in Lake Norden, SD.

The IT Plant Support is responsible for keeping local IT operations at 100% uptime and preventing and minimizing the impact of downtime incidents caused by IT failures as a member of the IT USA group. By diligently fulfilling these roles and responsibilities, the IT Plant Support will significantly contribute to the efficient functioning of IT systems within the plant, ultimately supporting overall productivity and success.

How you will contribute to collective success:

• Build Strong Relationships
  • Cultivate robust relationships with key plant stakeholders, including Plant Directors, Production Managers, and Automation team members.
  • Proactively engage stakeholders to comprehend their specific technology needs and address concerns effectively.
• Provide Direct Support
  • Maintain high visibility and accessibility to employees utilizing technology in the production process.
  • Serve as the primary point of contact for employees encountering technical issues, offering immediate support, and troubleshooting within the production environment.
• Effective Communication
  • Communicate consistently and effectively with plant personnel, providing frequent updates on IT system issues and changes.
  • Ensure clarity and timeliness in communication to minimize disruptions and maximize productivity.
• Collaborative Teamwork
  • Support fellow plant support by fostering a collaborative network within the team.
  • Collaborate with team members to resolve technical issues efficiently, leveraging collective expertise and resources.
• Proactive Approach
  • Adopt a proactive problem-solving approach, emphasizing solutions over obstacles.
  • Maintain a positive outlook and strive for excellence in all aspects of work performance.
• Support Across Projects
  • Offer support across various project streams as required, lending expertise and assistance to other departments.
  • Contribute to the overall success of projects by providing valuable support and collaboration.
• Autonomy with Accountability
  • Work autonomously to address technical tasks and issues, while ensuring transparency by keeping your manager informed of significant developments.
  • Maintain accountability for actions and decisions, aligning them with organizational goals and priorities.
  • Maintain timecards with details, ensure nothing is missed.  (For US, we cannot have timecards for salaried employees due to federal regulations.  Time cannot be tracked, or overtime paid.)
• Flexibility and Travel
  • Demonstrate flexibility by supporting other plants within the area during vacations or when additional assistance is needed.
  • Be prepared to travel to support larger projects or initiatives across different locations as required.
• Maintain Infrastructure
  • Ensure the cleanliness and security of IDF/MDF rooms at all times, adhering to organizational standards.
  • Maintain an accurate inventory of all new equipment on stock shelves and track production computers, printers, and peripherals using a designated team spreadsheet.
• Priority on Production
  • Prioritize production needs as paramount, ensuring smooth operation of the production process.
  • Direct office employees requiring level 1 or 2 support to contact the help desk for assistance and provide assistance to the help desk with troubleshooting when necessary.

The type of team player who fits in:

• Bachelor’s Degree in Computer Science or related field required.
• Equivalent combination of education and/or experience may be considered.

• Minimum three (3) years of relevant experience as a technical advisor preferred.
• Experience in a plant/manufacturing environment preferred.
• Communicates effectively both verbally and in writing with executives, managers, colleagues, and individuals inside and outside the organization

Certification/Licensure Required:

• A+, Network+, Security+ required.
• CompTIA A+, Network+, Security+ or Cisco CCNA certification preferred

A role for those who know that the best results are built through teamwork.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position. 

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.