Customer Service & Administrative Executive

The Role:

• Serve as the first point of contact for visitors, residents, and stakeholders by managing enquiries via phone, email, and walk-ins.
• Design and develop publicity materials, posters, and promotional content using Canva and AI-powered tools to support outreach initiatives.
• Perform administrative duties such as data entry, document filing, record maintenance, and inventory monitoring.
• Coordinate and provide logistical support for Community Club programmes, events, and day-to-day operational activities.
• Liaise with community partners, vendors, and internal stakeholders to ensure smooth execution of programmes and services.
• Assist in scheduling, registration, and administrative follow-up for community events and activities.
• Maintain accurate records and prepare reports, correspondence, and other documentation as required.
• Support the team in operational planning and ad-hoc projects to enhance community engagement efforts.
• Ensure the reception and common areas are well-managed and present a professional image of the Community Club.
• Carry out any other duties and responsibilities assigned by management.

What Are We Looking For?

• Minimum GCE 'N'/'O' Level, NITEC, Higher NITEC, Diploma or equivalent qualification.
• Prior experience in customer service, administration, front desk, or community engagement roles will be advantageous.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Familiarity with Canva and AI tools for content creation and design is preferred.
• Strong communication and interpersonal skills with the ability to engage effectively with members of the public and stakeholders.
• Able to multitask and manage administrative responsibilities in a fast-paced environment.
• Detail-oriented with strong organizational and record-keeping skills.
• A proactive team player with a positive attitude and willingness to learn.
• Comfortable working a rostered schedule, including weekends when required.
• Passionate about community service and supporting community programmes and events.