Project Manager – Service Management Portfolio (PPM / ITSM Focus)

Overview

Location: Hybrid in Minneapolis, MN OR Denver, CO Employment Type: Full-time

 

Are you a seasoned Project Manager who thrives in enterprise environments where technology, process improvement, and organizational change intersect? Trissential is hiring a Project Manager Service Management Portfolio (PPM / ITSM Focus) to join our client's team and play a critical role within their Service Management Portfolio.

This is an exciting opportunity to lead strategic initiatives focused on enterprise device forecasting, procurement, deployment, resource planning, PPM process improvements, and IT Service Management capabilities. You'll partner with executive stakeholders, PMO leadership, vendors, platform teams, and business leaders to deliver initiatives that drive operational excellence across the organization.

If you enjoy leading large-scale technology implementations, improving project and resource management processes, and driving meaningful organizational change, this role offers visibility, influence, and impact.

 

What's in It for You?

• Lead high-visibility enterprise technology initiatives impacting thousands of end users
• Partner directly with executive leadership and key business stakeholders on strategic priorities
• Drive both technology implementation and organizational adoption efforts across large teams
• Own projects from planning and forecasting through execution, deployment, and closeout
• Influence enterprise resource management, capacity planning, and project governance practices
• Collaborate with PMO leaders, platform teams, vendors, and business stakeholders on transformative initiatives
• Gain exposure to enterprise-scale Service Management, PPM, procurement, and asset lifecycle programs
• Work within a mature Service Management organization supporting critical capital investments
• Enjoy a hybrid work environment with limited and reimbursable travel requirements
• Expand your experience with enterprise PMO governance, resource management, and ITSM initiatives

Your Role & Responsibilities

• Manage capital project delivery initiatives within the Service Management portfolio
• Lead enterprise forecasting, purchasing, deployment planning, and lifecycle management efforts for end-user devices
• Develop and maintain comprehensive project plans, schedules, budgets, resource forecasts, and project documentation
• Drive PMO governance activities and ensure adherence to established project delivery standards
• Lead resource demand and capacity planning initiatives across projects and portfolios
• Partner with business leaders to improve resource forecasting, project staffing, resource allocation, and capacity management processes
• Support implementation, enhancement, and adoption of enterprise PPM solutions and related governance processes
• Establish and maintain accurate resource demand and capacity visibility across programs and portfolios
• Manage project financials, budget forecasting, cost controls, and capital expenditure tracking
• Identify, document, monitor, and mitigate project risks, issues, dependencies, and change requests throughout the project lifecycle
• Facilitate project meetings, executive steering committees, stakeholder reviews, status reporting, and executive presentations
• Coordinate across technical teams, operations teams, vendors, PMO leadership, and business stakeholders to drive successful outcomes
• Lead organizational change management and user adoption efforts associated with process and platform improvements
• Monitor project progress and implement corrective actions to ensure successful delivery of milestones and objectives
• Ensure clear communication, transparency, and alignment among project teams and executive leadership

Skills & Experience You Should Possess

• 5+ years of Project Management experience delivering enterprise IT projects
• Proven success managing complex technology initiatives from planning through implementation and operational transition
• Strong experience with project planning, execution, monitoring, governance, and delivery methodologies
• Experience managing project budgets, forecasting activities, financial reporting, and cost controls
• Demonstrated expertise managing project risks, issues, dependencies, and change requests
• Experience leading vendor management activities and coordinating third-party resources
• Strong executive communication and stakeholder management skills
• Experience facilitating governance reviews, steering committees, and executive status reporting
• Experience implementing or enhancing PPM tools supporting resource demand and capacity management
• Experience with resource forecasting, capacity planning, project staffing, resource allocation, and maintenance of resource plans
• Experience establishing governance, processes, and reporting frameworks that provide ongoing visibility into enterprise resource demand and capacity
• Experience driving PMO process improvements and user adoption initiatives across large organizations
• Strong organizational, prioritization, and relationship-building skills within complex enterprise environments
• Ability to work effectively across technical, operational, and business teams

Bonus Points If You Have

• Experience working within Service Management organizations
• Experience leading IT Service Management (ITSM) technology and process initiatives in ITIL-aligned environments
• Experience with enterprise PPM platforms such as ServiceNow SPM, Planview, Broadcom Clarity, Planisware, Jira Align, or comparable tools
• Hands-on experience with ServiceNow project delivery initiatives, administration, or platform implementations
• Experience with enterprise ITSM platforms including ServiceNow, BMC Helix/Remedy, Jira Service Management, Ivanti, or similar solutions
• Working knowledge of Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, CMDB, Configuration
• Management, and Service Catalog processes
• Experience managing hardware lifecycle, enterprise asset management, device deployment, or procurement programs
• Knowledge of ITIL principles and Service Management best practices
• Experience supporting large-scale procurement and capital investment initiatives
• PMP, PMI-ACP, Scrum Master, or comparable project management certifications

Education & Certifications You Need

• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline preferred
• Equivalent combination of education and relevant professional experience will be considered
• PMP (Project Management Professional) certification preferred but not required
• ITIL Foundation certification is a strong plus
• Additional Project Management or Agile certifications are beneficial

What We Offer

At Trissential, we value collaboration, innovation, and delivering meaningful outcomes. By joining our client's team, you'll have the opportunity to lead impactful enterprise initiatives while growing your project management career in a supportive and forward-thinking environment.

• Competitive Compensation – $70-$80 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

This opportunity is open only to candidates who are currently authorized to work in the United States.

 

Ready to be part of something exciting?

Apply today and take the next step in your project management career with Trissential while helping our client deliver impactful enterprise Service Management, PPM, and ITSM initiatives that drive measurable business value.