Trade Helper

of Work

Title

Facilities Assistant

Background

The Building Operations Branch requires a candidate to perform Facilities assistant duties. The successful candidate must be willing to learn new procedures, work under tight timelines, and manage multiple tasks simultaneously. Strong interpersonal and client service skills are essential, as the role involves interaction with Supreme Court of Canada employees (SCC).

Provision of a broad range of services in support of facilities operations (including maintenance, renovation and construction), crown assets (inventory/disposal) and telecommunications managements services to the SCC.

Description and Scope of Work

- Contribute to the delivery of services in support of the acquisition, installation, maintenance and repair program for the facilities and telecommunication requirements of the judges, senior officials and the staff of the SCC.

- Solicit cost quotations for presentation to the manager.

- Prepares requisitions and/or submissions pertaining to the Building Operation repair, construction or maintenance needs of the court.

- Escort contractors and monitor progress and delivery of activities made by suppliers and contractors.

- Responds to complaints to resolve accommodation and telecommunications complaints as directed by the Facilities Officer.

- Monitor progress and delivery of Building Operation repair, installation activities, applying quality control guidelines.

- Monitor cleanliness of facility to ensure Health and Safety compliance.

- Receives and/or verifies the receipt of goods and services; verifies and recommends suppliers invoices for payment.

- Provides input to the development and refinement of the Court’s Building Operations procedures, standards and guidelines.

- Provides assistance with Crown assets services.

- Provide administrative and data entry support for the Building Operation unit.

Deliverables and Schedule

Start when the contract is awarded and will end approximately 3 months thereafter, Monday to Friday 7.5 hours, between 8:00am-5:00pm. Candidate must be willing to perform overtime on short notice.

Resources and Level of Effort

Intellectual effort is required to prioritize tasks and coordinate client service activity.

Intellectual effort and flexibility is required to adjust and adapt to changing priorities and evolving environment inherent to the management of accommodation and maintenance activity in an older heritage building. Adherence to regulations specific to a designated heritage building adds complexity to this task.

Intellectual effort is required to ensure effective tracking and monitoring of tasks and service calls to ensure operational efficiency and responsiveness in the delivery of services. Effort is increased due to the volume of service calls, the variety of issues and the number of stakeholders involved.

Intellectual effort is required to provide input into the planning of accommodations and facilities activities and make recommendations to the Facilities Manager pertaining to logistics, work coordination and time lines. Intellectual effort is required to use automated filing systems and computer applications for communication, research, tracking and documenting of core business functions and activities.

The position requires extended periods of sitting while working at a computer. Physical effort is required for extended period of standing, walking, climbing stairs and bending for the provision of accommodation service.

Physical effort is required for moving or positioning furniture or equipment within client offices.

Number	Additional mandatory criteria (maximum of two (2) extra)
M1	Experience responding to clients requests related to facilities operations and accommodations services; requires a minimum of 1 year of experience in material management.
M2	Experience providing administrative support, such as maintaining records, entering data, verifying packing slips and time sheets.