Parts Sales Representative

Description

Job Title: Parts Sales Representative

Department: Parts

Reports To: Operations Manager and/or Parts Manager

Location: On-site

Employment Type: Full-Time

FLSA Status: Non-Exempt

Company Overview:

For over 25 years, Pinnacle Trailer Sales, Inc. has been a trusted leader in the semi-trailer industry, specializing in sales, parts, and service solutions. Guided by our Core Values: Integrity, Respect, Listening, Duty, Teamwork, and Responsibility; we foster a culture of professionalism, collaboration, and excellence. We prioritize both customer satisfaction and employee well-being, offering a comprehensive benefits package, including medical, dental, and vision insurance, as well as company-paid life insurance and disability plans. At Pinnacle, we are committed to delivering quality, reliability, and innovation in everything we do.

Job Summary:
The Parts Sales Representative is responsible for driving trailer parts sales, providing exceptional customer service, and maintaining accurate inventory control. This role supports customers and internal teams by ensuring timely and accurate parts identification, ordering, and delivery for semi-trailers and related equipment.

Requirements

Duties/Responsibilities:

• Assist customers in identifying and purchasing trailer parts, components, and accessories. 
• Provide expert product knowledge, pricing, and availability information. 
• Process orders accurately via phone, email, and in-person transactions. 
• Maintain inventory levels through regular cycle counts and audits. 
• Collaborate with service and sales departments to fulfill internal requests. 
• Communicate with vendors and suppliers for special orders and back orders. 
• Ensure compliance with company policies and safety standards. 
• Assist with Outside Sales Representative on an as needed basis.
• All other duties as assigned.

Qualifications:
Education & Experience:

· High school diploma or equivalent required; technical or vocational training preferred.

· At least 3 years’ experience in trailer parts sales, inside sales, or parts-related experience.

· Familiarity with inventory management systems; prior experience with CDK preferred.

Skills & Competencies:

· Strong customer service and communication skills.

· Ability to interpret trailer parts diagrams and technical manuals.

· Basic math skills, organization, attention to detail, and time management.

· Ability to work in a fast-paced environment and manage multiple priorities.

· Valid driver’s license with clean driving history.

Physical Requirements & Work Environment:

· Physical Demands: Regularly required to stand for extended periods; must be able to lift, carry, push, and pull objects up to 75 lbs unassisted. 

· Work Environment: Work is performed primarily in a warehouse and shop environment with exposure to mechanical equipment, moderate noise levels, and conditions typical of a trailer parts and service facility.