Doorman / Tenant Services (55+ Apartments)

Position Summary
The Doorman - Tenant Services serves as the first point of contact for residents, guests, and vendors while delivering exceptional concierge-level service throughout The Osgood. This role focuses on resident satisfaction, hospitality, safety, building presentation, and day-to-day tenant support.
Compensation & Benefits
Pay: $12.00 per hour plus tips; Approximately 30 hours per week; Full benefits package; Bonus opportunities based on performance, resident satisfaction, and community goals.
Key Responsibilities
• Open doors and greet residents and guests.
• Assist residents with packages, deliveries, and transportation coordination.
• Schedule rides, transportation services, and appointments as requested.
• Deliver packages, groceries, and approved items to resident doors.
• Answer resident questions and provide directions.
• Welcome and direct visitors, contractors, and vendors.
• Monitor building access and maintain security awareness.
• Conduct routine building and grounds walkthroughs.
• Maintain clean entrances, sidewalks, common areas, and parking lots.
• Remove snow and ice from entrances and walkways during winter months.
• Report maintenance, safety, or security concerns.
• Support resident events and activities as needed.
• Assist management with special projects and resident service requests.
Qualifications
• High school diploma or equivalent preferred.
• Customer service, hospitality, concierge, security, or senior living experience preferred.
• Friendly, professional, and service-oriented personality.
• Ability to lift and carry packages up to 40 pounds.
• Ability to safely work outdoors in varying weather conditions.
• Strong communication and interpersonal skills.
• Dependable with excellent attendance.
• Basic computer and telephone skills.
Core Competencies
Exceptional customer service; Professional appearance; Problem solving; Reliability; Attention to detail; Safety awareness; Positive attitude.
Work Environment
Position requires standing, walking, light lifting, outdoor work, and frequent interaction with residents, families, guests, and vendors. The role is designed to enhance the resident experience and contribute to The Osgood's reputation for exceptional service.
Reports To: Property Manager/ Community Director