Self-Direction Quality Assurance Coordinator Supervisor

Description

Purpose: To lead, coordinate, and oversee Self-Direction quality assurance and compliance activities while adhering to the mission of the agency. The Self-Direction Quality Assurance Supervisor is responsible for supervising quality assurance staff, conducting and overseeing internal reviews, identifying opportunities for quality improvement, and ensuring regulatory compliance. This position works collaboratively with agency leadership to promote independence, enhance self-directed services, and ensure a person-centered approach throughout all quality and compliance activities.

Leadership Core Competency

Respectful: treats everyone with courtesy and compassion recognizing individual uniqueness and needs. Displays honesty, integrity and humility. Makes difficult decisions with empathy.

Responsible: accepts accountability for their own actions and the actions of others. Holds others accountable. Puts the interests of the organization above their personal interests. Is personally invested in the success of the organization.

Builds Partnerships: values and builds a collaborative culture and spirit. Willing to learn from others. Moves others to take action. Pro-actively resolves conflict. Follows through in a timely manner. Anticipates and solves problems promptly with flexibility and creativity.

Commits to Service Excellence: focuses on the needs of the individuals. Constantly reassesses processes, procedures, principles, searching for improvement opportunity. Improves performance by introducing unique and leading-edge concepts. Encourages good ideas from staff. Defines and puts into action, Best Practices. Sets and achieves high standards of performance. Challenges the status quo.

Develops People: Inspires and challenges others to reach their full potential. Celebrates the accomplishments of others. Effectively provides feedback to staff and colleagues. Understands and applies all agency policies.

Quality Assurance Supervisor Essential Functions: 

• Provide direct supervision, leadership, coaching, and support to assigned Self Direction Quality Assurance staff.
• Conduct staff onboarding, training, performance evaluations, coaching, and disciplinary actions in accordance with agency policy.
• Monitor workload distribution, productivity, and performance outcomes.
• Facilitate regular team meetings and promote collaboration within the department.
• Ensure staff receive ongoing training regarding OPWDD regulations, compliance standards, and agency policies.
• Establish departmental goals and monitor progress toward achieving quality and compliance objectives. Collaborate with the Director of Independent Services and Compliance Officer to oversee Self-Direction quality assurance and compliance activities.
• Develop, coordinate, and monitor quality assurance review schedules and compliance monitoring activities for the Self Direction Department.
• Conduct and oversee internal quality assurance reviews and audits for the Self Direction Audit.
• Complete, analyze, and present quality assurance findings, trends, and recommendations to leadership.
• Complete and oversee compliance reviews and related follow-up activities.
• Develop, implement, and monitor corrective action plans in response to identified concerns or deficiencies.
• Maintain expertise in applicable federal, state, OPWDD, and agency requirements.
• Accurately interpret policies, procedures, and regulations and ensure consistent application across programs.
• Monitor compliance metrics and identify opportunities for process improvement.
• Assist departments in achieving and maintaining compliance with regulatory requirements.
• Ensure timely acquisition, review, and maintenance of required documentation.
• Support agency preparation for audits, investigations, certification reviews, and regulatory inspections.
• Identify service quality trends and recommend strategies to improve outcomes for individuals served.
• Promote person-centered practices and quality improvement initiatives throughout Self-Direction Services
• Prepare reports, summaries, and presentations for agency leadership as requested.
• Serve as a resource to staff regarding quality assurance requirements, compliance expectations, and best practices.

Other Duties: 

• Special projects as assigned. 
• Attend professional meetings and trainings as requested. 
• Administrator on Call
• Committee membership as assigned. 
• Any and all other duties as requested by the Director of Independent Services, Compliance Officer or designee. 

Requirements

Qualifications:

• BA/BS preferred.
• (3) years of experience working with people with ID/DD.
• (1) year of Self-Direction experience required; (3) years preferred.
• Knowledge of New York State and OPWDD regulations including NYCRR 14 Part 624, 625, & 633 The Justice Center, and quality assurance and compliance practices.
• Demonstrated leadership, organizational, and time management skills.
• Ability to supervise, mentor, coach, and evaluate staff performance.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective verbal, written, and presentation communication skills.
• Well-developed team skills, unquestioned integrity, and the experience, confidence and presence to effectively handle sensitive issues.
• Valid NYS Driver’s License acceptable to Agency Insurance standards. Maintain valid insurance and provide insurance card if you use your own vehicle.
• Proficiency in Microsoft Word, Excel, IRMA, Therap, and eVero

Physical/Cognitive:

• Sitting and/or computer use for an extended period of time.
• Lifting up to 25lbs.
• Demonstrated interest and ability to facilitate the desired outcomes of the individuals served, while adhering to agency standards and policies, as well as state regulations.
• Maintain training and certification in all required areas.
• Ability to remain calm in stressful or demanding situations.
• Ability to maintain confidentiality.

Exempt Status: Non-Exempt

Reports To: Compliance Officer