Dealership:

L0803 Coon Rapids Chrysler Dodge Jeep Ram

Coon Rapids CDJR | Service Advisor

Position: Service Advisor
Schedule: Monday through Saturday
Pay: Guarantee + Commission Based ($60 – $70k)
Location: Coon Rapids CDJR

Why Join Us?

• Represent Chrysler, Dodge, Jeep, and Ram at a well-established dealership.
• Work alongside experienced technicians in a fast-paced, team-focused service department.
• Competitive guarantee plus commission-based compensation with strong earning potential.
• Ongoing manufacturer, product, service, and Lithia & Driveway training.
• Build long-term relationships with customers across a wide range of vehicles and service needs.
• Career growth opportunities within Lithia & Driveway.

What You’ll Do

As a Service Advisor at Coon Rapids CDJR, you’ll be the primary connection between our customers and service team. You’ll help customers understand their vehicle’s maintenance and repair needs while coordinating with technicians to provide a smooth, efficient service experience from check-in through vehicle delivery.

• Welcome customers and identify vehicle maintenance and repair needs.
• Create and manage repair orders throughout the service process.
• Review recommended maintenance, repairs, timelines, and costs with customers.
• Partner with technicians to coordinate diagnosis, repairs, and service recommendations.
• Provide proactive updates and communicate changes in repair status, cost, or completion time.
• Review warranty coverage, maintenance plans, manufacturer-recommended services, and available repair options.
• Maintain accurate customer, vehicle, and repair-order documentation.
• Review completed work and charges with customers at vehicle delivery.
• Build customer relationships through consistent communication and follow-up.
• Support customer satisfaction, retention, and overall service department goals.

What You Bring

• 1+ years of automotive Service Advisor or Service Writer experience within a dealership or automotive repair environment.
• Experience creating and managing repair orders from vehicle check-in through completion.
• Experience communicating automotive maintenance and repair recommendations, timelines, and costs to customers.
• Experience working directly with automotive technicians to coordinate diagnosis, repair, and service recommendations.
• Experience using dealership management systems or automotive service software.
• Working knowledge of automotive maintenance, repair processes, warranty coverage, and manufacturer-recommended services.
• Experience supporting customer follow-up, service retention, and repair-order documentation.
• Valid driver’s license with an acceptable driving record.

Total Rewards

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes $60,000,- 70,000

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions