Senior Software Engineer – ServiceNow-5

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Roles & Responsibilities

• Responsibility for implementing and operating the supported solutions within the DevOps team
• Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements
• Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle
• Responsibility for the security of the products and solutions to be supported
• Close collaboration across teams and products with other ServiceNow product teams
• Active contribution as a central part of the DevOps product team, including the integration of connected products and systems
• Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality
• Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform
• Implementation of enterprise-grade ServiceNow ITOM solutions (Visibility, Health, Event Management)
• Configuration (event ingestion, correlation, alerting, workflows)
• Integration with monitoring tools, cloud platforms, and external data sources
• Improve CMDB data quality, discovery patterns, and service mapping accuracy
• Aligning ITOM with HAM and SAM for asset transparency

Education & Work Experience

• Completed a degree in computer science.
• 5+ years of professional experience and proven success as a ServiceNow Application Specialist / Developer.
• Strong practical and theoretical knowledge of ITOM (Visibility, Health, Event Management), HAM, and SAM 
• Proven experience in Event Management implementation projects 
• Solid experience with CMDB, Discovery, and Service Mapping concepts 
• Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles. 
• In-depth knowledge of troubleshooting, performance optimization, and root cause analysis. 
• Solid experience in designing and implementing integrations (REST/SOAP/PowerShell). 
• Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies. 
• Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation. 
• Basic knowledge of AI technologies and their practical application. 
• Basic understanding of AI ServiceNow platform capabilities (NowAssist). 
• Experience as a full-stack developer is helpful but not required. 
• ITIL Foundation level and project management certification are advantageous. 

Nice to Have

• ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM)
• AIOps and observability tools experience
• Knowledge of data-driven architecture

Your ZEISS Recruiting Team:

Saptarshi Chowdhury