Associate Director RN Emergency

Primary City/State:

Phoenix, Arizona

Department Name:

Emergency Ctr-Hosp

Work Shift:

Evening

Job Category:

Nursing

At Banner Health, we believe that “leadership matters” and is a key component to providing excellent patient care. Join a nationally recognized leader that values excellence, and begin making a difference in people’s lives.

Banner Estrella Medical Center is an American Nurses Credentialing Center Magnet Recognized 317 bed facility in Southwest Phoenix.  The 73 bed Emergency Department (ED) provides care to pediatric and adult patients.  With a focus on patient experience, we are committed to providing safe and compassionate care to our patients.  The annual volume of the ED is nearly 100,000 visits and is also a Level 4 Trauma Center.  Banner Estrella maintains NIHSS Stroke Gold Elite Plus, Chest Pain and Pediatric Preparedness accreditation's.  The high-functioning multidisciplinary ED team works together cohesively to provide timely and high quality care to our patients.

As an Associate Director you will continue to develop your leadership skills by overseeing direct care staff. Day to day operations include understanding the financial oversight of departmental budgets, productivity and supplies. As the clinical leader you will have 24-hour accountability for your area of responsibility. The position reports to and is supported by the Director.  This exciting and challenging position allows you to use your clinical expertise to ensure the provision of high quality, compassionate, safe and cost-effective patient care while growing and supporting a talented staff.

Evening shift 3pm - 12 midnight

Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.

POSITION SUMMARY
This position provides managerial and clinical support to patients and staff. Uses depth and breadth of clinical management knowledge to ensure the provision of high quality, safe, and cost effective patient care. Demonstrates clinical expertise and oversees the leadership of clinical, financial, and personnel management of the assigned areas.

CORE FUNCTIONS
1. Manages and facilitates patient centered nursing care for designated patient populations by serving as a real-time clinical expert for unit staff and physicians for escalated problem-solving on patients, processes, and family issues. Manages the operations of the unit to ensure smooth and efficient patient care management and resource utilization.

2. Leads change by developing, implementing and evaluating quality and process improvement initiatives of the department in conjunction with the director. Seeks and utilizes input from staff and oversees change implementation. Ensures compliance with appropriate regulatory agencies.

3. Facilitates communication of system, regional, facility and department initiatives.

4. Manages and develops the operational and capital budgets and use of associated resources.

5. Assures the development of staff leadership through the design of effective shared leadership models and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development.

6. Responsible for selection, orientation, on-boarding, and retention. Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning.

7. Manages large single unit or multiple clinical units to ensure excellent patient care. Actively develops leadership of entry level nurse manager(s) while leading clinical improvement initiatives. Internal customers include patients, staff, and physicians. External customers include patient family.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
Supervises nursing management and/or clinical staff.
MATRIX OR INDIRECT REPORTING
Clinical staff
TYPE OF SUPERVISORY RESPONSIBILITIES
Assigned full authority for employment actions including training, coaching and performance reviews. Oversees selection and termination of staff in cooperation with entry level nurse manager.

Banner Health Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
DP - Typical Direct Patient Care environment: (Nutrition Rep, Chaplain, RN)
Able to stand, walk, bend, squat, reach, and stretch frequently.
Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs.
Needs adequate hearing and visual acuity, including adequate color vision.
Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects.
Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair.
May be required to lift up to 75 pounds.
Must use standard precautions due to threat of exposure to blood and bodily fluids.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require periodic use of personal computer.

MINIMUM QUALIFICATIONS
 

BSN or MSN required for all new hires. BSN required for internal transfers/promotions within 6 months of transfer/promotion.

Requires a current RN license in state of practice. Requires BLS certification.

Must possess a strong knowledge and understanding of clinical care management as normally demonstrated through two years of clinical management experience relevant to patient population. Demonstrates knowledge and skills of specialty area. Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes. Must have the ability to practice skills according to department and professional standards and quality requirements. In LTC setting: Requires familiarity with Alzheimer’s disease and developmental disabilities.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or BUMG, BUMCT in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at BUMCS in a Behavioral Health clinical setting must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Master's degree in nursing preferred.

Additional related education and/or experience preferred.

DATE APPROVED 02/24/2026

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