Multinational Specialist

Multinational Specialist - Ecuador

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

Multinational

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

Role Summary

Represents AIG from a local level on all aspects of in-country insurance regulations and market practices applied to Multinational Programs.  Internal facing regulatory Subject Matter Expert and manages servicing for local policies involving higher complexities. 

About the role

What you need to know:

• Manage service for local policies with higher degree of complexity, ensuring adherence to Service Level Agreements/Key Performance Indicators. Manage all aspects of service delivery for inbound multinational accounts including processing and portfolio management.
• Train and manage support team (Issuing Office (IO) Multinational Coordinator & Issuing Office Multinational Administrator) on outsourced activities related servicing of clients with higher degree of complexity.
• Ensure right level of IO fees received based on work performed in country in relation to assigned accounts.
• Lead the PO local efforts across AIG Ecuador and with local producers and clients including Global Fronting opportunities.
• Participate in cross marketing efforts to sell non-Controlled Master Program (CMP) products at a local level. 
• Proactively provide intelligence/information to Producing offices with respect to local market changes and trends, legislative, statutory changes and latest advisory rates for all lines of insurance dealt with in country.
• Subject matter expert that liaises with Producing Office underwriter and engages with local Product and/or Legal teams in order to ensure locally compliant policies that reflect local underwriting appetite.
• Monitor and escalate service issues / Be a team resource for the resolution of escalated issues.
• Assist the Producing Office with local policy deal architecture for Complex Risk Transfer/ non-conventional insurance programs.
• Develop and maintain a close working relationship with assigned clients and brokers to ensure that AIG locally meets their needs in a cost-effective way. More generally, acts as an Account Manager for local brokers to help build an effective long-term partnership in conjunction with PO that strengthens AIG’s position.
• Manage the local servicing relationship for assigned accounts with Program participants (Producing Office, Broker/Client, RISO, Shared Services, Finance, Claims) ensuring timely and quality service.
• Plan/Attend regular or adhoc Client/Broker meetings on an account by account basis in conjunction with the PO or local Distribution team.
• Perform renewal planning to agreed strategies, by assigned account and by line, to ensure service standards are achieved.
• Work with MN Manager and Producing offices to identify the servicing needs for new accounts once bound and recommend steps to be put in place to meet those servicing needs.
• Work with management to identify and implement ways to improve work processes to enhance quality, speed and efficiency around servicing. Secure management support for all solutions offered.
• Contribute to the training and development of Issuing Office and Shared Services staff to improve technical competence, systems usage and service delivery.
• Provide input and guidance to new system developments / upgrades to ensure that IT systems adequately support the needs of Multinational business.
• Provide legal and market practice advice to Producing Offices - Be the “in country” Knowledge Champion working with all functions in country, ensuring AIG’s Knowledge database is up to date.  Effectively communicate country specific issues through accurate alerts, bulletins and know your network series.
• Ability to promote & articulate Multinational Value Proposition and network externally.
• Act as trouble shooter for complex accounts.

What we’re looking for:

• Minimum 5 years insurance experience, preferably client servicing (broker or company)
• Experience handling large Multinational corporations’ programs including captives
• Experience in non-conventional insurance programs / captive reinsurance
• Excellent knowledge of in country commercial insurance products and market practices
• Some knowledge of Multinational and non-conventional insurance programs
• Process oriented / Strong administration skills
• Computer literacy required: IT packages, MS Outlook, Excel, Word
• Strong written & verbal communication and interpersonal skills
• Ability to work on own initiative/organized
• Highly motivated and ability to work autonomously
• Good time management skills – ability to handle multiple priorities, organize work and meet deadlines
• Ability to clearly articulate ideas and influence outcomes
• Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements
• Client focused with significant experience of dealing with senior client personnel / risk managers and client board level representatives as well as senior colleagues, including Executive Management
• Ability to motivate others to achieve common goal; proven record of being a team player
• Must demonstrate a high level of proficiency in the following skills:
  • Analytical
  • Customer service
  • Interpersonal skills
  • Negotiation

A look at our benefits (For U.S. and UK only)

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

UW - Underwriting

AIG MEXICO SERVICIOS S.A. DE C.V.